Supervisor, Customer Support

About Advanced Energy
Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.

POSITION SUMMARY:
The Customer Support Representative Supervisor oversees factory service operations and ensures superior response times to customer inquiries. This role requires coordination across service processes and customer-facing activities, including Return Merchandise Authorizations (RMAs), service pricing, and intercompany logistics. The supervisor supports the Americas service team, participates in global service reviews, and maintains proactive communication with customers and internal teams.

RESPONSIBILITIES:

• Supervise and support the Americas service team.
• Participate in Global Service meetings (monthly / quarterly reviews).
• Manage intercompany logistics for RMAs.
• Deliver high-standard customer service and ensure accuracy in submitted purchase orders (POs).
• Manage full RMA lifecycle: create RMA, quote service, obtain PO, create service/sales order, prepare delivery notes, set invoicing.
• Maintain proactive communication with factory service teams and customers.
• Resolve issues related to pricing, freight, and invoices.
• Ensure trade compliance and apply tariffs where applicable.
  
  
  

WORK ENVIRONMENT:

• Standard office environment
• Fort Collins, Colorado
  
  
  

QUALIFICATIONS:

• Knowledge of distribution channels and contracted sales representative relationships.
• Ability to conduct and manage customer meetings.
• Proficiency in SAP Service Operations.
• Service pricing management using SAP contracts and SFDC pricing tools.
• Strong organizational and communication skills.
• Ability to communicate at all levels across the business.
• Displays ability to communicate at all levels across the business.
• Proficiency in Microsoft Office.
• Fluent in English (written and spoken).
  
  
  

EXPERIENCE:

• 4 years of related experience providing factory service support to Semiconductor, Industrial or Medical sectors.
• Experience creating RMA’s in SAP is preferred.
• Experience managing and improving service processes: spare parts, used equipment, conversions, refurbishments, field service.
  
  
  

EDUCATION:

• Bachelor's degree required
  
  
  

COMPENSATION:
As required by multiple state pay transparency laws, Advanced Energy provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and specific office location. The range of starting pay for this role is $65,000 to $90,000 annually.

BENEFITS:
As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan for eligible positions, and a discounted Employee Stock Purchase Plan.

In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In the U.S., we offer a rich benefits package that includes:

• Medical - multiple medical plans are available to choose from
• Short and long-term disability and life insurance
• Health savings and flexible spending accounts
• Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays
• 8 hours of paid volunteer time off
• 8 weeks of paid parental leave for both Moms and Dads
• Company matched 401(k)
• Tuition reimbursement
• Expanded mental health coverage and employee assistance programs
• Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identify theft, and legal assistance
  
  
  

Advanced Energy is committed to diversity in its workforce including Equal Opportunity Employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status.
Advanced Energy is also committed to providing reasonable accommodations in our job application process/procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application, please reach out to HumanResources@aei.com
CO ONLY:
Applications will be accepted through 4/30/2026, the company reserves the right to review applications at any point after they are submitted.