What are the responsibilities and job description for the Director Order Management position at Advanced Drainage Systems?
Overview
Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we deliver high-quality products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.
Responsibilities
At Advanced Drainage Systems (ADS), innovation and customer obsession are at the core of everything we do. As we embark on an enterprise-wide transformation, our Order Management organization is driving a fundamental shift in how we serve our customers and operate as a business.
We’re looking for a Director of Order Management—a bold, transformational leader who thrives in complex environments and knows how to scale teams, lead through ambiguity, and create outstanding customer experiences. This role is critical to shaping the next phase of our journey.
What You’ll Do
- Lead and inspire customer service teams across a multi-site, primarily remote environment
- Drive transformational projects and modernize order management processes
- Build scalable systems, align operations with strategic goals, and champion continuous improvement
- Serve as a connector between business leadership and frontline teams
- Partner cross-functionally with Operations, Sales, IT, Transportation and more to deliver seamless service
What You Bring
- 10 years leading large, distributed customer service or order management organizations
- Experience with enterprise-wide transformation, ideally in manufacturing or supply chain
- Strong project management, analytical, and people leadership skills
- Proven ability to influence and deliver results across remote and hybrid teams
- Experience managing key metrics such as On Time in Full No Errors (OTIFNE)
This is your chance to make an immediate and lasting impact. If you’re ready to lead through transformation and elevate the customer experience at scale, we want to hear from you.
#LI-CH1
#LI-Onsite
Company Benefits:
Health & Welfare Benefits: Medical and prescription drug plans, telemedicine (with medical plan), dental and vision plans, virtual physical therapy*, an employee assistance program (EAP)*, and voluntary accident, critical illness, and hospital indemnification programs.
Financial Benefits: Retirement 401k program with company match, an employee stock purchase plan (voluntary), financial wellness planning*, paid parental leave*, flexible spending accounts (FSA) for child care and health care, short-term and long-term disability*, basic life insurance, accidental death and dismemberment (AD&D)*, adoption financial reimbursement*, tuition reimbursement*, voluntary life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection.
*100% paid by ADS.
Why Join ADS?
Growth Opportunities & Global Presence: With a global network of approximately 70 manufacturing plants and 40 distribution centers, ADS offers extensive opportunities for career growth and development in various locations around the world.
Inclusive and Creative Work Culture: ADS fosters a culture of passion, innovation, and continuous improvement, empowering employees to shape industry-leading solutions. We value diverse perspectives, recognizing that they drive better ideas, processes, and performance. Our workplace is built on respect, inclusivity, and shared responsibility, ensuring every team member feels valued and contributes to our collective success.
Innovative & Sustainability Focused: Advanced Drainage Systems is one of the largest plastic recyclers in North America, ensuring over half a billion pounds of plastic is kept out of landfills every year.
Learn More: https://www.adspipe.com/about-us
EEO Statement
ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.