What are the responsibilities and job description for the Accounts Receivable/Payable Specialist position at Advanced Concrete Inc.?
Advanced Concrete is seeking a detail-oriented and customer-focused Accounts Receivable/Payable Specialist to join our team. This role plays a key part in both managing financial transactions and serving as a frontline point of contact for customers. The ideal candidate thrives in a fast-paced environment, excels at order entry and phone-based customer interaction, and ensures accuracy in all accounts payable and receivable functions.
Key Responsibilities:Customer Service & Order Entry:
We value quality, accountability, and exceptional service. At Advanced Concrete, you'll play a vital role in keeping our operations smooth, our customers satisfied, and our books balanced. If you're a proactive professional with a passion for numbers and service, we want you on our team.
Advanced Concrete is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
Key Responsibilities:Customer Service & Order Entry:
- Answer incoming calls with a professional and courteous demeanor.
- Take and enter customer orders accurately and ask follow-up questions (e.g., "What are you pouring?") to ensure the correct mix is delivered.
- Address and resolve customer complaints in collaboration with Quality Control.
- Enter job site directions and ensure clear communication for delivery drivers.
- Proactively contact customers during slower periods to check on upcoming work and improve scheduling efficiency.
- Process in-person payments and assist walk-in customers.
- Run credit card payments and ensure proper documentation.
- Ensure payments are arranged prior to deliveries.
- Follow up with customers regarding outstanding balances and make collection calls as needed.
- Maintain up-to-date records of customer accounts and balances.
- Reconcile customer accounts and apply payments accurately.
- Process incoming invoices and ensure timely payments to vendors.
- Verify billing accuracy and resolve any discrepancies with suppliers.
- Assist with monthly and quarterly closings as needed.
- Maintain accurate and organized financial records.
- Assist office staff with order entry during peak call times or absences.
- Communicate openly with Quality Control and Dispatch to coordinate plant performance and delivery schedules.
- Provide administrative support and contribute to cross-functional office tasks.
- Exhibit forward thinking and contribute to the continuous improvement of processes.
- Previous experience in AR/AP and customer service required.
- Strong interpersonal and communication skills-especially over the phone.
- Highly organized with attention to detail and time management.
- Proficient in data entry and accounting/order entry software (experience with industry-specific tools a plus).
- Ability to work both independently and as part of a team in a fast-paced environment.
- Knowledge of the construction or concrete industry is a plus but not required.
- Positive, professional, and proactive approach.
We value quality, accountability, and exceptional service. At Advanced Concrete, you'll play a vital role in keeping our operations smooth, our customers satisfied, and our books balanced. If you're a proactive professional with a passion for numbers and service, we want you on our team.
Advanced Concrete is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.