Bilingual Patient Relations Rep - Starlight Pediatrics

Position Summary 

We are looking for a hardworking and enthusiastic Bilingual Patient Relations Representative to join our ambitious team at our Starlight Pediatrics location in Holly Springs, NC. Under the direction of the Practice Manager, the Patient Relations Rep is also responsible for providing face- to-face quality customer service to all patients and coworkers while accurately organizing, processing, and completing all patient registration, medical records, and referrals duties. This position will serve on teams to provide quality and patient-focused healthcare.

Essential Duties and Responsibilities:

• Greet and check-in patients promptly, efficiently and in a professional and timely manner, while practicing patient confidentiality.


• Register each patient by obtaining, verifying, and inputting all required information accurately into the Electronic Health Record (EHR).


• Collect and correctly post payments in accordance with ACH Cash Management protocols.


• Accurately balance and close out cash drawer daily; make deposits as needed.


• Schedule, confirm, reconfirm, and reschedule patient appointments when necessary.


• Maintain accurate records of all program events and participant interactions.


• Function as secondary point of contact for inquiries, requests, and communications from external partners.


• Cultivate and nurture strong relationships with external partners, ensuring their needs are understood and addressed effectively.

Supervisory Responsibility

• None

Education and Experience

• Minimum of High school Diploma or GED.


• Bilingual English/Spanish


• 1-2 years related experience working as a receptionist or front desk


• Strong computer skills with knowledge of Microsoft Word, Excel

Preferred Skills

• Healthcare experience


• Front desk experience in a medical or dental office


• Non-profit and/or community health experience


• EPIC EHR system experience


• Experience multi-tasking while providing quality customer service.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit for periods one or more hours; use the telephone, use hands and fingers; reach with hands and arms; and talk and hear. The employee must be able to lift and/or move up to 20 pounds. Good vision abilities required by this job include close vision, color vision, and ability to adjust focus.