What are the responsibilities and job description for the ACCOUNT COORDINATOR-MITS position at Advance Business Systems?
WHO WE ARE
Advance is a business solutions provider that helps organizations in Maryland find better, more effective technology and processes to help improve their business and increase efficiencies.
Family owned since 1964, our mission statement has been the guiding principle behind everything we do: “We are a people company with an intense passion for improving our customer’s businesses and enhancing our team members lives”. Simply translated, we view our team members like family and our customer’s businesses as if they were our own.
We are proud of our amazing community of the best, brightest, and most passionate people who focus daily on creating unparalleled experiences and exceptional value for our customers. Our team is hardworking, highly collaborative and supportive of each other, while having fun along the way!
We hope you will take the first step toward joining the Advance Team by applying for our Managed IT Account Coordinator position below!
WHAT WE ARE LOOKING FOR
Advance is seeking an Account Coordinator to work out of our Cockeysville headquarters who is motivated to support our growing Managed IT clientele and has a genuine desire to help improve local businesses through technology. We believe that having the right caring mindset about your customers will provide you with motivation, purpose and job fulfilment that will ultimately lead to your success!
ON A TYPICAL DAY YOU WILL
- Perform monthly (non-technical) client check in meetings aimed at fostering trust and partnership.
- Assist with any procurement items: quote follow up, product ordering and inquiry
- Assistance with any client related billing issues
- Follow up with internal resources to ensure customer situations are being resolved
- Communicate and assist with customer feedback
- Liaise between the client and the Managed IT Delivery Team
WHO YOU ARE
- Strong Organizational Skills
- Attention to detail
- Strong Communication Skills
- Strong Team Player
- Ability to accept constructive feedback
- Ability to prioritize tasks with limited direction
AN UNPARALLELED EMPLOYEE EXPERIENCE
- Award-winning culture based on employee feedback
- Opportunities for career advancement
- Job fulfilment/purpose
- An organization you will be proud to represent
- Family-owned environment
- Fun, collaborative and supportive culture
- Established reputation for exceptional customer service for over 56 years
- Forward thinking company mindset
BEST IN CLASS BENEFITS:
- 401(K) Plan with significant company match
- Comprehensive Benefits
- HSA and FSA accounts
- Exceptional PTO package
- Partnership perks with the Ravens, Maryland Zoo & National Aquarium
- Various additional discounts & perks
- Team Community Service Opportunities
- Tuition reimbursement
Ready to start your journey with Advance? Simply click on the Apply button below. After carefully considering your application, we will contact you shortly with a response.
Thank you for considering a career with Advance, we look forward to hearing from you!