What are the responsibilities and job description for the Technician position at Adva IT Services, Inc..?
Job Details
Top required skills:
• At least 5 to 7 years of experience in a customer-facing, multi-tier, technology support role
• Experience working with support request ticketing systems, managing ticket updates, completing related documentation, and maintaining customer communications.
• Experience providing diagnosis, problem resolution, and support for enterprise applications and systems.
• Experience supporting networked environments, connectivity standards, security, and related infrastructure and physical layers.
Nice to Have Skills:
• Experience working on project-based teams that follow Agile methodologies.
• Experience with or knowledge of legacy and modern technologies, enterprise-level system design, automation, planning, deployment, security, and administration, system performance monitoring, user directories, virtualization, and network communications.