Clinical Technology Support Specialist

Company Description

About Chamberlain University

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

There is one very significant way Chamberlain is different than other Universities - Chamberlain Care®. Healthcare education is offered in a culture of service excellence and care in four ways: care for self, care for colleagues, care for patients/clients, care for all. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Chamberlain Care® is the guiding principle we provide to each other and to our students to help our students achieve their goals, reach their dreams and impact healthcare at a national level.
If you're ready to live Chamberlain Care®, we invite you to apply today!

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

This position is located in Lisle, IL.

Job Description

The Coordinator will assist with the overall operational objectives of the Campus Operations team. A primary responsibility involves data entry for and system administrative support that focus on a more efficient and enhanced service level to the student and fellow employees. The expected outcome is a positive student and employee experience.

Responsibilities

• Help to develop, drive and implement new strategies for success for the department in the areas of all clinical operations systems.

• Through observation and diagnosis of customer inquiries, provide guidance for how to effectively navigate the system to customers.

• Collaborate with other cross functional teams, developing shared best practices and communication channels, and then dispersing relevant information to the student facing teams.

• Provide daily support to the clinical operations teams in all aspects of the business operations systems; daily management and analysis of system issues.

• Assists with other projects as delegated by management.

• Work on cross-functional projects as a key supporter and extended consultant with ongoing changes and development.

• Assist with collection of data, entry of data, creation of reports,analysis of reports, and other business admin system administration duties.

• Performs other duties as assigned

• Complies with all policies and standards

Qualifications

• Bachelor's Degree Required
• 4 years Minimum four years' experience in customer service or related educational field required 
• 4 years Minimum four years' experience in the development and life cycle of new user system projects, reporting, and data entry required
• Strong Microsoft Office, Sharepoint and Internet Applications experience.
• Excellent organizational, communication, project management skills.
• Ability to thrive in a fast paced, constantly changing environment.
• Ability to effectively lead and manage concurrent projects to meet development and implementation deadlines.
• Ability to work effectively with internal and external clients to negotiate solutions that meet organizational objectives.
• Work well with internal and external customers.
• Willing and able to travel to different site locations.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $18.70 and $28.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays 2 floating holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
  
   

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation