Onsite Technology Support Specialist

Position Title: Onsite Field Technician
Location: Lake County
Type of Employment: Full-time 

Job Description:
The Onsite Field Technician serves as the dedicated, hands-on IT professional responsible for supporting, maintaining, and advancing the technology infrastructure across school campuses. This role involves providing real-time technical assistance, managing device deployment and repair, and acting as the primary liaison between school personnel and the broader IT department. The technician ensures that all technology—hardware, software, and systems—is functioning optimally to support a high-quality educational environment. 

Key Responsibilities: 

1. Technical Support and Troubleshooting:
   • Provide immediate technical support for students, staff, and administrators, addressing a wide range of IT issues (hardware, software, peripherals, network).
   • Replace and troubleshoot student Chromebooks and teacher MacBooks.
   • Install, configure, and maintain AV systems, projectors, printers/copiers, Cisco phones, and classroom technology setups.
   • Support and troubleshoot applications used in specialized educational programs (e.g., Steam Labs, Science Labs, VR devices, CMA labs).
2. Systems Administration and Device Management:
   • Enroll MacOS and Windows devices into Intune.
   • Perform password resets in Intune and Active Directory.
   • Maintain up-to-date inventory using platforms like Snipe.
   • Support account setup, device updates, software installations, and modular repairs.
   • Manage Apple School Manager (ASM), Jamf, Google Admin Console, and other education platforms.
3. Operations and Documentation:
   • Open, close, and manage IT tickets via ConnectWise.
   • Maintain accurate logs of ticket activity, device deployments, and resolutions.
   • Conduct daily rounds for Chromebook pickups/drop-offs and issue follow-ups.

• Ensure functionality of all devices and timely resolution of all technical issues.

1. Collaboration and Crisis Response:
   • Work closely with departments including Student Services, Curriculum & Instruction, Administration, and Building & Grounds.
   • Collaborate with IT and school leadership on technology implementation and integration.
   • Respond immediately to emergencies involving network failures, device outages, or AV setup demands for school events and board meetings.
2. Technology Integration and User Support:
   • Guide staff on use of new technology tools and software applications.
   • Provide support for educational software platforms (e.g., Clever, Skyward, Google Workspace, Microsoft 365).
   • Proactively support the adoption of innovative technologies like VR, gaming machines, and science tech equipment.

Required Qualifications: 

• Bachelor of Science in Computer Science or general IT/Tech.
• Proficiency in hardware/software troubleshooting and maintenance in both Mac OS and Windows environments.
• Experience with MDM tools, device imaging, AV systems, and educational technology.

Preferred Qualifications: 

• Experience in networking, information systems, and operating systems.
• Familiarity with tools and platforms such as:
  • ConnectWise, Intune, Jamf, ASM, Snipe, Clever
  • Networks, IP ranges, VLANs, wireless, TCP/IP
  • Google Workspace for Education, Google Suite
  • Skyward, Microsoft Office, Apple Configurator
  • Extron AV systems, IDF/MDF management
  • Networking testers, physical PC toolkit

Physical Demands/Work Environment: 

• This role involves frequent movement across school facilities, lifting and installing hardware, and managing cables and peripherals.
• Must be prepared to respond and prioritize urgent support requests and emergency situations that impact school operations.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.