CMS Billing Administrator I

3021890

Summary:

Distribute monthly billings to customers on a timely basis. Enter adjustments, complete account updates, receive incoming calls, and perform data entry for new and existing customers.

Duties and Responsibilities:

• Research payments received from customers for customer account and invoice number
• Assist dealers/customer over the phone with incoming calls.
• Process credit card and ACH transactions.
• Perform data entry functions including bill coding, account information changes, new account set-up, adjustments and cancellations.
• Assist with dealer’s questions regarding outside service provider invoices to customer billing to ensure accurate billing.
• Professional interaction with customers and other departments to research and resolve customer issues.
• Research and correct exceptions on billing integrity reports.
• Maintain accurate customer files.
• Assist with monthly close process.
• Special projects and other duties as assigned.
  
  

Supervisory Responsibilities:

• None required.
  
  

Knowledge, Skills, and Abilities:

Knowledge:

• Knowledge of billing services.
• Must be PC literate with knowledge of and experience in using Microsoft Office applications (Word, Excel, Outlook, and/or Access) and have the ability to learn other software functions.
  
  

Skills:

• Must have good oral and written communication skills.
• Must have good interpersonal, customer service, and teamwork skills.
• Must be very organized and detail oriented.
• Frequent need for creativity and problem analysis.
• Typing of about 40 wpm and 10-key experience.
  
  

Abilities:

• Ability to prioritize.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation.
• Ability to concentrate on a task over a period of time without being distracted.
• Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations.
  
  

Physical Demands:

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee must regularly lift and/or move up to 10 pounds to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  
  

Work Environment:

• Hybrid position-with occasional need for rep to work in the office.
  
  

Minimum Qualifications:

• High school diploma or General Education Degree (GED), and one year data entry, cash application, billing and/or customer service experience.
  
  

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.