What are the responsibilities and job description for the Business Solution Advisor position at ADT?
Company Description ADT is a leading provider of smart home security solutions, focused on helping people protect and connect what matters most at home and beyond. With a long-standing reputation for reliability, ADT delivers integrated security, monitoring, and smart home technologies to residential and business customers. The company emphasizes rapid response and proactive protection, with services designed to support safety when every second counts. Team members join a mission-driven organization that values customer trust, innovation, and dependable service.
Role Description The Business Solution Advisor is a full-time, on-site role based in Sacramento, CA. This position is responsible for engaging prospective and existing customers, understanding their security and smart home needs, and recommending tailored ADT solutions that align with their goals and budgets. Day-to-day activities include conducting needs assessments, preparing and presenting solution proposals, coordinating with sales and operations teams, and supporting the implementation of services. The role also involves tracking performance metrics, maintaining accurate records in CRM systems, and providing ongoing guidance to customers to ensure satisfaction and long-term relationships. The Business Solution Advisor collaborates with colleagues to share best practices, participate in training sessions, and contribute to continuous improvement of sales and service processes.
Qualifications
- Strong analytical skills to assess customer needs, evaluate solutions, and interpret performance and financial data.
- Clear and professional communication skills, including the ability to present solutions, explain technical concepts, and build customer trust.
- Understanding of basic finance principles to discuss pricing, value, and return on investment with customers.
- Sales skills, including prospecting, consultative selling, negotiation, and closing, with a focus on ethical and customer-centric practices.
- Ability to deliver and participate in training, including product education and process guidance for customers and team members.
- Relevant experience in sales, customer service, or business advising, ideally in security, technology, or related industries.
- Proficiency with CRM tools and standard office software, with strong organizational and time management abilities.
- High school diploma or equivalent required; post-secondary education in business, finance, or a related field is beneficial.