Bowline Hotel Overnight Guest Service

Title: Bowline Hotel Overnight Guest Services Associate

Department: Guest Services

Reporting Relationship: GM > Assistant General Manager

Job Summary
We are currently hiring for a part time overnight guest services associate (11 PM – 7 AM), with a focus on guest services and laundry duties. There is potential for additional non-overnight shifts during peak season. This role also includes light barista/ bar duties.

Join the team at Bowline Hotel where hospitality meets purpose! We’re looking for someone who is passionate about people, delivers excellent customer service, and brings a positive, can-do attitude to every shift.

Duties Responsibilities

• Greet and check guests in and out 

• Communicate hotel policies, amenities, and special packages

• Answer phones and assist with online, phone, and walk-in reservations

• Monitor and respond to guests though Akia

• Respond to guest concerns with professionalism and care

• Assist with resolving guest complaints and issues and find improvement areas to the guest experience.

• Process payments for hotel rooms, restaurant orders, and retail

• Laundry as needed

• Sweep/mop lobby and restaurant

• Other duties as assigned by the General Manager 

Permission to Play Values These values represent the essential, non-negotiable behavioral standards required for every member of our team:

• Kindness - at the heart of our interactions is showing empathy, warmth, and thoughtfulness to make everyone feel welcomed and valued.

• Respect - valuing others' perspectives, time, and contributions. Showing consideration for guests, coworkers, and the community by upholding high standards, and handling all interactions professionally.

• Team Player - Collaboration is key to creating memorable guest experiences, so team members are expected to be cooperative, supportive, and reliable. Being a team player means pitching in where needed, celebrating others' successes, and contributing to a positive atmosphere.

• Willing to Learn - be open-minded, ready to improve your skills, embrace feedback, and seek opportunities to grow personally and professionally.

Qualifications

• Food Handler’s Permit first day

• OLCC Permit first day

• Hotel or customer service experience preferred

• Must be extremely reliable 

• Weekend availability is required

• Responsible and detail-oriented

• Good communication skills

• Flexible and adaptable to changes

• Patience and problem-solving skills are necessary to effectively do this job

• Valid driver's license

• Background Check Required