Bowline Hotel Guest Service Associate

Title: Bowline Hotel Guest Service Associate 

Department: Guest Services

Reporting Relationship: GM > Assistant General Manager>Guest Services

Job Summary
We are currently hiring for a full time guest services associate. This role also includes light barista/ bar duties and valeting guests cars. 

Join the team at Bowline Hotel where hospitality meets purpose! We’re looking for someone who is passionate about people, delivers excellent customer service, and brings a positive, can-do attitude to every shift.

Duties Responsibilities

• Greet and check guests in and out 

• Communicate hotel policies, amenities, and special packages

• Answer phones and assist with online, phone, and walk-in reservations

• Monitor and respond to guests though Akia

• Respond to guest concerns with professionalism and care

• Assist with resolving guest complaints and issues and find improvement areas to the guest experience.

• Process payments in computer systems for hotel rooms, restaurant orders, and retail

• Valet Guests vehicles

• Assist the bartender with serving 

• Other duties as assigned by the General Manager 

Permission to Play Values These values represent the essential, non-negotiable behavioral standards required for every member of our team:

• Kindness - at the heart of our interactions is showing empathy, warmth, and thoughtfulness to make everyone feel welcomed and valued.

• Respect - valuing others' perspectives, time, and contributions. Showing consideration for guests, coworkers, and the community by upholding high standards, and handling all interactions professionally.

• Team Player - Collaboration is key to creating memorable guest experiences, so team members are expected to be cooperative, supportive, and reliable. Being a team player means pitching in where needed, celebrating others' successes, and contributing to a positive atmosphere.

• Willing to Learn - be open-minded, ready to improve your skills, embrace feedback, and seek opportunities to grow personally and professionally.

Qualifications

• Food Handler’s Permit on first day

• OLCC Permit on first day 

• Hotel or customer service experience preferred

• Must be extremely reliable 

• Weekend AM/PM availability is required

• Responsible and detail-oriented

• Good communication skills

• Flexible and adaptable to changes

• Patience and problem-solving skills are necessary to effectively do this job

• Valid driver's license