Student Accounts Coordinator

Position Title: Student Accounts Coordinator

Work Schedule: Full Time (12 Months/1950 Hours per year); Monday- Friday; A minimal amount of evening and/or weekend work may be required

Duties: This position involves frequent verbal, written, and email correspondence with Adrian College staff, faculty, students, vendors, auditors and others.

The successful candidate will:

• Process daily student accounts and cash receipt payments
• Process student account refunds in accordance with Federal guidelines, reviewing student accounts for accuracy
• Apply outside scholarships to student accounts in accordance with Financial Aid guidelines
• Assist students and parents with questions regarding tuition statements, payments, balances, financial holds, outstanding balance and refunds
• Communicate and work with other College Departments to timely and effectively resolve student inquiries
• Assist the Student Business Services Manager with generating and reviewing semester billing and mailing
• Process room and meal adjustments from the Housing department
• Invoice education subsidies from third-party organization
• Audit student accounts to clear financial holds for registration and graduation
• Work with Registrar to process student transcript request
• Issue and approve bookstore credits for eligible students
• Assist with hiring, training and supervision of work-study students
• Prepare weekly and monthly reports for VP of Business Affairs
• Process non-current student accounts receivables and general ledger
• Approve and fulfill cash box requests from various campus departments and reconcile upon return
• Process Office of Development cash receipts
• Perform other duties as assigned

Minimum requirements:

• Associate degree or 2 years of relative experience in banking, accounts receivable, or higher education administration
• Ability to maintain professionalism and provide exceptional customer service, even during occasionally emotionally charged conversations
• Outgoing personality with a positive attitude
• Detail-oriented with a demonstrated ability to maintain accuracy in record keeping and computations
• Strong critical thinking skills
• Proficient in Microsoft Word, Excel and email communication
• Experience with Blackbaud Student Billing is desirable
• Ability to communicate effectively in person and over the phone
• Experience with billing and receipt collections
• Strong reconciliation and problem-solving skills required
• Strong organizational skills
• Excellent written and oral communication skills
• Ability to work effectively as an integral member of a small team
• Ability to multitask and prioritize work effectively, even with frequent interruptions
• Ability to complete tasks with speed and accuracy

Physical Requirements:

• Manual Dexterity: The "fine motor skills" required to operate a computer, mouse, and phone, or to handle paper files and office equipment.
• Visual Acuity: The ability to see and read a computer screen for extended periods
• Sedentary/Light Lifting: The ability to lift up to 25 lbs.
• Reaching & Bending: Occasionally needing to reach above head level or bend down to access low filing cabinets or plug in computer cables.
• Noise Levels: The ability to work in an environment with moderate noise (phones ringing, printers, "open office" chatter).

Interested individuals should submit a cover letter, resume, job application (AC Application), and salary requirements to Shelley Holly at sholly@adrian.edu.

Applications will be accepted and reviewed until the position is filled

Adrian College is an Equal Employment Opportunity Employer. If offered a position, the finalist must furnish proof of U.S. citizenship or proof of eligibility to work in the U.S. within three (3) days of commencing employment.

A private, co-educational college of liberal arts and sciences related to the United Methodist Church, Adrian College is a traditional four-year residential institution offering a focused undergraduate and graduate education. The College offers a multitude of majors and pre-professional programs including certifications, approximately 50 athletic teams, and multiple institutes dedicated to a diverse and personalized approach to education. Adrian College features state-of-the-art facilities, small class sizes and an innovative approach to the academic and personal growth of its students.

U.S. News & World Report has recognized and ranked Adrian College as a ‘Best Regional College for Undergraduate Teaching’ and ‘Most Innovative’. Adrian also received accolades as a “Best Value” school. The College landed on the list of Best Value schools in the Midwest region for multiple years running and has also been recognized as having ‘A Focus on Student Success’; a new section in college rankings. Adrian College is located in Southeast Michigan, about 45 minutes from Ann Arbor and Toledo.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Education:

• Associate (Preferred)

Ability to Relocate:

• Adrian, MI 49221: Relocate before starting work (Required)

Work Location: In person