Student Records Coordinator

Department: Student Academic Services

Reports To: Director of Student Academic Services

Employment Classification: Full-Time / Non-Exempt

Location: Howell

Position Summary:

Cleary University invites candidates to apply for the position of Student Records Coordinator. The Student Academic Services team at Cleary seeks a dynamic and academically-focused Student Records Coordinator, possessing a successful record of supporting and managing strong, vibrant, student-oriented, and compliance-orientated processes and reports that serve the University’s student, faculty, and staff stakeholders with exceptional quality and empathy.

Fulfilling Cleary’s Mission (to “provide an intimate and inclusive, student-centered business education that instills the values of The Cleary Mind™ in our community”), the Student Records Coordinator works closely with key academic and operational leaders to support the success of Cleary’s faculty and students, with student groups spanning traditional campus-based students, student athletes, and returning adult students across a variety of instructional modalities.

The Student Records Coordinator is a member of the Student Academic Services team, partnering with stakeholders to maintain the integrity of all academic records, policies, and processes to uphold the University’s academic standards while supporting the Office of the Registrar. Among other duties, the Student Records Coordinator works collaboratively with students, admissions advisors, academic advisors, and other staff members throughout academics to provide seamless processing of student records. The Student Records Coordinator will be both detail- and process-oriented and will possess the skills necessary to manage and analyze a range of quantitative and qualitative information.

This full-time position will be based at Cleary University’s Livingston Campus in Howell, MI, and reports to the Director of Student Academic Services. The position is a team member of full-time employees and student workers in the Academic Records office.

Essential Duties and Responsibilities:

• Conduct student services through in-person, telephone, and video conferencing engagement and communication to effectively guide and inform student populations.
• Process student registrations, adds, drops, withdrawals and incompletes to maintain complete and accurate student records in the Student Information System (SIS).
• Process faculty information relevant to course scheduling.
• Provide reports, records, transcripts, degree verifications, enrollment verifications, and information to students, other departments, and external partners.
• Provide support for the input and revision of programs and degree audits.
• Support the completion of student programs through the generation of diplomas and related materials.
• Support Cleary’s Commencement ceremony through the coordination student, faculty, and leadership regalia orders and distribution.
• Utilize standard operating procedures and process flowcharts and collaborate with stakeholders across the university to document and improve processes.
• Provide backup support for other Office of the Registrar duties such as student registrations, National Student Clearinghouse reporting, VA certifications, and international student compliance.
• Attends University events as assigned.
• Serves on University committees as assigned.
• Perform other duties as assigned.
  
  
  

Minimum Qualifications:

• Associate’s degree is required
• 1 year of work experience in an office or administrative setting
  
  
  

Preferred Qualifications:

• Bachelor’s degree
• Working knowledge of Family Educational Rights and Privacy Act (FERPA) and demonstrated experience ensuring compliance
• One to three years of experience in a Registrar’s Office or similar academic setting
• Experience using a ticketing or case management system
• Strong written, verbal, and interpersonal communication skills
• Demonstrated commitment to student-centered service and support
• Strong organizational and time management skills, with the ability to manage multiple deadlines, maintain attention to detail, and respond promptly to student and faculty inquiries
• Ability to work collaboratively and effectively in a team environment
• Experience with Student Information Systems (SIS); experience with Jenzabar/Sonis preferred
• Proficiency in Microsoft Office, Google Workspace, and other tools used for communication, data management, reporting, and presentations
  
  
  

Key Attributes and Competencies:

• Proficiency in computer operations and common workplace technologies
• Strong problem-solving skills with a proactive, solutions-oriented mindset
• Demonstrated commitment to institutional mission, core values, and student success
  
  
  

Supervisory Responsibilities: None

Physical Demands and Working Conditions:

• Ability to lift up to 10 pounds.
• Regularly required to stand, walk, sit, talk, and hear.
• Standard office environment; occasional evening/weekend work during reporting cycles and release window
  
  
  

Remote Work (if applicable): Some positions may be eligible for hybrid work arrangements as determined by the university. Remote work is not a guaranteed condition of employment and may be modified or discontinued at any time based on business needs, performance, or operational requirements.

Compensation and Benefits:

Salary commensurate with experience. Eligible for full-time university benefits package (if applicable).

Equal Employment Opportunity Statement:

Cleary University is an equal opportunity employer. We welcome and encourage applicants of all backgrounds and provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.