Wellness Specialist

This position is responsible for managing inbound customer inquiries and guiding callers toward high-quality products and formulations that may enhance their overall well-being.  This role also involves engaging in informed discussions on a variety of health-related topics, delivering exceptional service through accurate, evidence-based information.

Core Duties and Responsibilities:

•    Provide accurate, current, and comprehensive information related to Life Extension products, disease protocols, health conditions, and published content to customers.  

•    Respond to customer inquiries regarding product details, including ingredients, recommended dosages and proper usage.

•    Research, interpret, and communicate complex health and scientific information in a clear, professional, and reassuring manner within a real-time environment.

•    Demonstrate a commitment to continuous improvement by actively receiving and applying coaching and feedback to enhance performance and the customer experience.

•    Utilize active listening and effective probing techniques to identify customer needs, while efficiently navigating internal systems, delivering accurate and complete information, and documenting interactions for future reference. 

•    Periodically review basic laboratory results with customers and provide appropriate product suggestions aligned with organizational guidelines.

•    Maintain consistent reliability and punctuality in adherence to scheduled work hours.

•    Demonstrate flexibility to accommodate evolving business needs, including overtime or schedule adjustments.

•    2 onsite days per week is an essential function of this position.

•    Additional duties as assigned.

Position Requirements:

•    Bachelor's degree in a science or health related field preferred (e.g., Biology, Dietetics, Nutrition, Nursing, or Health Promotion) 

•    Knowledge of vitamins, supplements, and general health products preferred

•    Proficiency in online research tools and databases (e.g., PubMed, web-based research platforms) 

•    Demonstrated ability to efficiently navigate and extract relevant information from both internal and external resources

•    Strong multitasking and organizational skills within a fast-paced environment

•    Ability to remain seated and engaged in desk-based work for extended periods of time