Warranty Processing Specialist

Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial compressed air and vacuum systems with nearly 7,000 employees worldwide. Our primary goal is providing exceptional customer service coupled with innovative products and progressive system solutions.  We specialize in evaluating each customer’s application and providing the most energy efficient and effective air system solution.  To learn more about Kaeser, visit our website at us.kaeser.com, and for a sneak peek into what it's like being a part of the Kaeser Family, visit https://www.youtube.com/watch?v=lo7IX7XAsZg .

We are seeking individuals who have worked in an industrial/service/sales environment to fill the position of Warranty Processing Specialist for our Fredericksburg location.

Job Description

The selected candidate will:

• Review and process warranty and airend exchange claims.
• Identify and resolve discrepancies with distributors and branch staff associated with warranty claim processing.
• Prepare and maintain claim status reports for management, distributors and branches.
• Support future safety improvement initiatives by identifying and reporting failure information to management.
• Specific duties including updating and administrate 5-year warranty tracking for outstanding purchase of maintenance kits and lubricant sampling. 
• Manage and report compliance issues with extended warranty requirements.
• Process and attaching oil sample reports and startup documents.
• Distribute oil analysis report to branches and distributors.
• Responsible for learning and following all applicable procedures and work instructions relating to the Company's quality and environmental system.
• Performs all other duties assigned by the Manager.

Required Qualifications

The successful candidate’s background will include: 

• High school diploma required.
• 2 years' warranty experience preferred.
• 2 years' customer service experience, commercial, or industrial market preferred.
• Good communication skills/phone skills required.
• Computer skills, including proficiency in Google Workspace.
• SAP experience preferred.
• Regular physical attendance at the worksite.

This is a hourly position, with an annual range of $39,000-$42,000, to commensurate with experience. We offer an excellent benefit package including Medical, Dental, Vision, Profit Sharing and 401(k) Plan as well as a roof top cafe, an on-site exercise facility, free exercise classes and a health and wellness program.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.