What are the responsibilities and job description for the Title Clerk position at ADP Workforce Now?
Greenlight Automotive is looking for a fulltime experienced Title Clerk.
Responsibilities
- Accurately process incoming titles daily from dealerships, match the consignor checks daily to the title and invoice.
- Answer customer inquiries or concerns in person, e-mail or telephone in a professional, customer- focused manner.
- Open and accurately record incoming titles daily according to established procedures.
- Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.
- Match sold titles with invoices.
- Maintains a professional, calm manner when negotiating with difficult or upset customers.
- Maintains a high level of confidentiality.
- Contributes to and encourages others to demonstrate a team focused, values based, service culture throughout the company.
- Contributes to effective operations by providing support where and when as needed on sale/customer promotion dates.
- Performs other duties as assigned or requested to assure optimum service levels. COMPETENCIES/SKILL
- This position requires a high school diploma or equivalent.
- One year automotive title experience needed.
- Notary designation is preferred.
- Effective communication (written and verbal) and interpersonal skills required.
- Ability to work in a high performance, fast-paced team environment.
- Ability to adapt to and work effectively within a constantly changing environment.
- Excellent customer service and problem solving skills.
- Data Entry Skills.
- Telephone Skills.
- Organization
- Persistence
Skills and Abilities:
- This position requires strong attention to detail, the ability to multi-task as well as prioritize time sensitive projects.
- The ideal candidate must possess strong time management skills, be detail-oriented, and be able to multi-task in high pressure situations.
- Excellent customer service skills with the ability to provide clear oral and written communications is essential.
Job Type
- Fulltime
- Monday-Friday
- Pay Based off experience
Benefits
- 401(K)
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off