What are the responsibilities and job description for the Service Manager position at ADP Workforce Now?
The preferred candidate will be responsible for providing scheduling, communication and support for the service department. The candidate should possess excellent problem solving skills when interacting with customers and technicians. A tremendous emphasis is placed on follow through and a positive attitude. Responsibilities include dispatching both emergency requests as well as ongoing maintenance work both in shop and field. Your ability to work effectively under pressure is a must.
Essential Duties
Answer phones and receive requests for service, quotes and installation.
Confirm with customer scheduling of work.
Track progress, check repair status of Technicians to ensure the timely servicing of customer orders.
Schedule, assign work to Field and Shop Service Technicians.
Opens and update work orders.
Analyze customer problems and prepare reports and problem logs as requested.
Assists in time card entries, reviewing, closing and invoicing work orders.
Maintains customer files.
Manages daily KPI’s and P&L’S.
Works hand in hand with parts and sales managers to create a customer friendly environment.
Communicates with the credit department to ensure financial needs are met.
Maintain a professional and proper personal appearance at all times adhering to company policy.
Flexible to work after hours when needed to meet customer needs.
Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
Performs related duties as assigned.
Requirements Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
High school diploma or (GED) equivalent, with college or trade school preferred.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Strong written and verbal communication skills.
Strong problem solving skills and be detailed oriented with a high level of accuracy.
Basic math skills.
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work with minimal supervision.
Excellent organizational skills.
Must be able to work in a dynamic, fast paced service environment.