Service Coordinator

Job Title:   Service Coordinator

Department: Phoenix Dining Room

Reports To: Phoenix Dining Room Shelter Manager

FLSA Status: Non-Exempt

Safety Sensitive: Yes

Position Summary

The Service Coordinator works at SVdP’s shelter / Interim Housing Communities to support daily shelter operations, maintaining a safe, welcoming, dignified space for residents. The ultimate goal of the program is to help residents heal from the trauma of homelessness and move forward to more stable and sustainable housing situations.

This individual will partner with other personnel to make decisions in the best interest of the safety of the entire group. This requires the ability to think and act quickly when there is a need to pivot or address an emergency. This individual is calm, caring, kind, organized, dependable, able to help during stressful situations, and able to work well with many different people. The candidate must be prepared to navigate professional boundaries with clients/guests/residents, manage the emotional challenges of working in a high-needs environment, and demonstrate reliability in attendance. This role requires emotional resilience, self-awareness, and a strong commitment to showing up consistently for our guests and teammates.

Key Responsibilities

Resident Support & Shelter Operations:

• Welcome, orient, and support residents during intake, stay, and exit; assist with move-in/move-out and connections to resources
• Maintain accurate electronic records according to approved procedures
• Monitor space to ensure safety, cleanliness, dignity, and a respectful environment
• Assist with meal service, distribution/inventory/tracking of supplies, and preparation/disassembly of spaces for residents. Note: The specifics of these duties vary based on location.
• Use the 10–4 Customer Service Rule when interacting with guests, volunteers, staff

Safety & Crisis Response:

• Identify safety concerns, promptly clean up and report hazards, complete and report on required safety checks
• De-escalate conflicts and assist with emergencies as needed
• Complete timely and accurate incident reports

Team & Leadership Support

• Work collaboratively with staff, partners, and volunteers; support volunteers and new staff as needed
• Participate in shift communication, trainings, meetings, and special events

Additional Duties 

• Maintain cleanliness and organization of sleeping areas, restrooms, common spaces, and work areas
• Support SVdP’s culture of “Let None Be Lost”, welcoming volunteers and guests
• Complete other tasks assigned by supervisor

Skills and Abilities 

• Communication: ability to read, comprehend, speak and write clearly in English
• Can stay calm during emergencies
• Basic computer skills, including navigating the internet, using Microsoft Outlook, ability to learn and use databases
• Compassionate customer service and good teamwork

Minimum Hiring Requirements

• High school diploma or GED
• At least six months working in social services or patient care 
• Must have Level One Fingerprint Card by Day One of employment
• CPR/First Aid within 90 days of hire

Physical Requirements

• Able to stand, walk, bend, reach, and lift 50 pounds

About St. Vincent de Paul:

The Society of St. Vincent de Paul is dedicated to feeding, clothing, housing, and healing individuals and families in our community who have nowhere else to turn for help. As important, SVdP provides meaningful opportunities for volunteers to serve their neighbors in need with love and compassion. As an employer, the Society of St. Vincent de Paul knows the importance of exceeding the expectation of being an equal opportunity employer. As an organization, we are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the guests we serve within St. Vincent de Paul. SVdP does not discriminate based upon race, ethnicity, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a veteran, status as an individual with a disability, and any other characteristics.

Equal Opportunity Employer including Disability and Veterans