What are the responsibilities and job description for the Post Recovery Representative 10am-7pm (Hybrid) Indy position at ADP Workforce Now?
Build Your Career with Location Services
Location Services is a privately owned financial servicing company and provides nine essential services for banks, finance companies and credit unions. Our success is driven by our focus on results, exceptional service, and strong partnerships. Our team takes pride in being one dependable source for our clients, providing a full array of solutions from discovery to recovery to remarketing and beyond.
At Location Services, employees have the opportunity to work in a dynamic industry, support well-known financial organizations, and play an important role in delivering solutions that help our clients succeed.
Why You'll Love Working Here
Our guiding principle is simple: Treat others the way you want to be treated. We value teamwork, open communication, and a workplace where every employee is respected and supported. Every role contributes to helping lenders and consumers navigate the collateral recovery process with professionalism and integrity. Whether your strengths are in customer service, technology, operations, or administration, you'll find a career path with room to learn, advance, and make an impact. We invest in our people with comprehensive medical, dental, and vision coverage, a 401(k) with company match, annual incentive bonuses, legal services, pet insurance, and an Employee Assistance Program. We believe talented, motivated people are the foundation of our success. Together, we challenge ourselves, celebrate achievements, and continue raising the standard in our industry.
Join Location Services and be part of a team that's delivering results, building careers and making a difference every day.
Summary/Objective
The Post Recovery Representative will be responsible for handling high volume of inbound calls, serving as process expert for callers, and assisting timely and effectively. The Post Recovery Representative is responsible for accurate and timely reporting of all repossessions to clients, ensuring compliance with client post-repossession requirements, and supporting partnered departments in completion of any necessary administrative tasks. Hybrid schedule. Indianapolis, IN.
Essential Functions
- Handling a high volume of calls pertinent to all aspects of the post recovery department, including scheduling release and redemption, answering questions, and handling escalations.
- Timely reporting of all repossessions from the 3rd party service providers to the applicable client, either by email or within the client’s system of record.
- Obtaining of all client-required forms on each repossession to meet service level requirements and timelines
- Fielding a high-volume of inbound calls to schedule vehicle release. Placing outbound calls to coordinate pickup, paperwork, and answer questions.
- Management of lot inventory, including but not limited to: handling of redemption releases, handling of transport releases, following up with individual agencies to keep an accurate inventory of units on lot.
- Handling of contested repossessions to ensure the vehicle take back process is done efficiently and accurately.
- Preparation of analytical repossession reports provided to clients
- Ensuring timely and appropriate client communication.
- Answering phones and customer service.
Competencies
- Must possess a professional phone demeanor
- Excellent verbal communication skills
- Detail oriented, efficient and accurate data typing and research
- Must type at least 40 WPM
Education and Experience
- Associates Degree or equivalent from a two-year college or technical school
- Bachelor’s degree a plus
- At least 1 year of customer service, customer service and/or administration in any office related industry
- Phone experience required, must be able to answer and complete multiple phone lines.
- Working with Microsoft Office, Word, Excel, PowerPoint and Outlook experience
Benefits
- Competitive compensation package
- Full suite of medical benefits, including dental, vision, 401k, pet insurance and more!
- PTO and holidays
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.
Physical Requirements
This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic.
EEO Statement
Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Applicants must be legally authorized to work in the United States