What are the responsibilities and job description for the Customer Service Representative / Dispatcher - Join The Best In Indy!!! position at Sani-Bright?
Join the Sani-Bright Team as a Customer Service Specialist/Dispatcher!
https://careers.hirebus.com/jobs/bd487c4a-bc38-481d-9e71-1fb414e45039
Are you ready to ignite your career with a dynamic role that puts your exceptional organizational, client service, and computer skills to the test? Look no further! We're on the hunt for a top-notch Customer Service Specialist to join our team and take your talents to the next level.
Position Highlights:
As our Customer Service Specialist, you'll be the driving force behind the exceptional customer service at Sani-Bright Carpet Cleaning.
What You’ll Be Doing:
- Effectively manage incoming calls, texts, and emails
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Schedule & communicate with technicians to meet customer requirements
- Assign jobs based on priority to the available workforce
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Serve and assist walk-in customers at our area rug check-in counter
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
What We Offer:
- A vibrant and energetic work environment.
- Expert, on-going customer service training & coaching support to keep you at the top of your game.
- The chance to be the go-to expert for high-end customer service.
- Opportunities for personal and professional growth.
- Competitive compensation, bonuses, and benefits.
- The satisfaction of knowing you're a key player in our team’s success.
Requirements to Shine:
- A magnetic phone presence and a customer-service superpower.
- Preferably, 2 years previous experience working as a CSR or Dispatcher.
- Juggling multiple tasks with grace is your forte.
- Ability to work 1 Saturday each month.
- You have the charisma to present and sell our outstanding services.
- Typing at the speed of light—50 words per minute or more.
- Additional computer experience preferred (familiar with modern Microsoft (excel, outlook, word, etc) and Customer Record systems (for example: Quickbooks, ServiceTitan, etc.) on Windows PC)
- Self-motivated and ready to rock.
- Eligible to work in the United States.
- A clean record (pass a background check and drug screen).
- Dress to impress in smart casual attire.
If you're up for this thrilling challenge and ready to make a real impact, don't miss your chance to be our next Customer Service Specialist! Apply today and embark on a journey that will redefine your career path. Join Sani-Bright and become a vital part of our customer-centric service business!
Apply here: https://careers.hirebus.com/jobs/bd487c4a-bc38-481d-9e71-1fb414e45039
Job Type: Full-time
Pay: $43,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $43,000 - $50,000