What are the responsibilities and job description for the Patient Travel Coordinator position at ADP Workforce Now?
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About the Role:
The Patient Travel Coordinator I, II plays a critical role in facilitating and managing travel arrangements for patients requiring medical services, ensuring a seamless and supportive experience throughout their journey. This position involves coordinating transportation, lodging, and related logistics while maintaining clear communication with patients, healthcare providers, and travel vendors. The coordinator ensures compliance with organizational policies and regulatory requirements, optimizing travel plans to balance cost-effectiveness with patient comfort and safety. By proactively addressing potential travel challenges and providing timely solutions, the coordinator contributes to improved patient satisfaction and continuity of care. Ultimately, this role supports the healthcare mission by removing travel barriers and enabling patients to access necessary medical treatments efficiently.
Minimum Qualifications:
- High school diploma or equivalent required; associate degree or higher preferred.
- Experience in customer service, healthcare coordination, or travel planning.
- Proficiency with computer systems and software applications including Microsoft Office Suite.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent verbal and written communication skills.
- Three (3) years prior experience working in a healthcare environment.
- Experience working with a Third-Party Administrator (TPA) such as Alaska Medicaid, or in the travel industry preferred
Preferred Qualifications:
- Previous experience in a healthcare environment or patient services role.
- Yup’ik speaking preferred.
- Familiarity with insurance processes and patient eligibility verification.
- Knowledge of medical terminology and healthcare regulations.
- Experience using travel booking platforms and vendor management.
- Bilingual abilities to support diverse patient populations.
- Associates degree in Business, Finance, or other health related field preferred.
- Two (2) years of experience as a Level I Coordinator or demonstrated proficiency.
Responsibilities:
- Coordinate patient travel arrangements in accordance with organizations policies and third-party payer requirements, including transportation, lodging, meals, and escort travel as applicable.
- Collaborate with internal departments and clinical teams to ensure timely and accurate travel coordination.
- Utilize multiple electronic systems to document, track, and maintain patient travel records.
- Manage and reconcile Medicaid travel vouchers, lodging, and meal card logs.
- Prepare, submit, and track travel-related invoices and reimbursement claims through completion.
- Coordinate travel plans with prior authorization requirements to ensure compliance with payer guidelines.
- Arrange and adjust travel itineraries, including changes, delays, or extended stays, with vendors and agencies.
- Communicate effectively with patients, families, staff, and external partners to resolve issues and ensure continuity of care.
- Verify eligibility for travel benefits and maintain accurate, compliant documentation.
- Monitor travel plans and provide ongoing support to patients as needed.
Skills:
The Patient Travel Coordinator utilizes strong organizational and communication skills daily to manage complex travel arrangements and coordinate with multiple stakeholders. Attention to detail is essential when verifying patient eligibility and processing travel documentation to ensure compliance and accuracy. Problem-solving skills are frequently applied to address unexpected travel disruptions or patient concerns promptly and effectively. Proficiency with technology, including scheduling software and electronic health records, supports efficient workflow and data management. Additionally, interpersonal skills foster positive relationships with patients and healthcare teams, enhancing the overall patient experience.
Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.
Relocation incentives are not available.
SUPERVISED BY: Patient Travel Manager