Operations Manager

Founded in 1982, TEAM Group is a privately-owned Canadian company providing a wide range of manufacturing and production support services across North America. Specializing in industrial cleaning, facilities maintenance, trades, and shutdown services, we are recognized for our expertise in cleanroom-controlled environments. With a strong focus on quality, safety, and teamwork, we foster lasting relationships with both our employees and clients, ensuring efficient and reliable solutions tailored to meet diverse industry needs.

Our commitment to operational excellence, innovation, and employee development has recently earned TEAM Group recognition as a 2026 winner of Canada's Best Managed Companies!

Reporting to senior management, the Operations Manager is responsible for overseeing daily operations and ensuring the safe, efficient, and cost-effective delivery of services within a production or industrial environment. The successful candidate will lead and develop a team of approximately 20–30 employees, maintain compliance with company and client safety requirements, and ensure operational targets are consistently achieved.

Schedule: Sunday to Thursday, day shift, with additional hours as required based on business needs.

Salary Range: $70,000–$80,000 annually, based on experience.

We Offer

• Competitive salary based on experience;

• Comprehensive benefits package;

• RRSP or applicable retirement savings program eligibility, where available;

• Designated bonus structure;

• Safety boot allowance;

• Company events and training opportunities;

• Opportunities for professional growth and advancement;

• On-site parking.

Responsibilities

• Oversee and coordinate daily operations to ensure production and service requirements are met safely, efficiently, and within established timelines;

• Lead, supervise, and develop a team of approximately 20–30 employees, promoting accountability, engagement, and strong performance;

• Manage day-to-day operations within a paint, production, or industrial environment, ensuring activities align with client expectations and operational objectives;

• Plan, coordinate, and assign employee responsibilities based on operational priorities, workload, and individual skill levels;

• Monitor operational performance, productivity, quality, and costs, implementing corrective actions when necessary;

• Ensure compliance with all company policies, client requirements, health and safety regulations, and applicable procedures;

• Manage employee scheduling, attendance, staffing requirements, and workload distribution to support business needs;

• Lead employee coaching, training, performance management, and development initiatives;

• Manage employee relations within a unionized environment, applying collective agreement provisions and established workplace policies consistently;

• Build and maintain effective working relationships with union representatives, employees, clients, and senior management;

• Conduct workplace inspections and monitor work quality to ensure established standards and expectations are met;

• Ensure appropriate use and availability of equipment, materials, supplies, and personal protective equipment (PPE);

• Identify operational challenges, investigate incidents, address customer concerns, and implement corrective and preventive measures;

• Support continuous improvement initiatives focused on safety, quality, productivity, and cost efficiency;

• Prepare operational reports and communicate performance updates, concerns, and improvement opportunities to senior management;

• Maintain flexibility to provide additional hours and operational support as business needs require;

• Perform other duties as assigned.

Qualifications

• Approximately 5 years of progressive management or supervisory experience in a paint, production, manufacturing, or similar industrial environment;

• Demonstrated experience leading and managing teams of approximately 20–30 employees;

• Previous experience working in a unionized environment, including employee relations and the application of collective agreement provisions;

• Strong understanding of production or industrial operations, workplace safety, quality standards, and operational performance;

• Proven ability to manage staffing, scheduling, employee performance, and competing operational priorities;

• Demonstrated leadership, coaching, and team development skills, with the ability to foster accountability and employee engagement;

• Strong problem-solving, decision-making, and organizational skills;

• Excellent verbal and written communication skills, with the ability to interact effectively with employees, union representatives, clients, and senior management;

• Proficiency with general office computer applications and reporting tools;

• A demonstrated commitment to safety, reliability, continuous improvement, and attention to detail;

• Ability to work the scheduled Sunday-to-Thursday day shift and provide additional hours as required by business needs;

• Must be able to reliably commute to the customer site in Lansing, MI.

TEAM Group is committed to fostering an inclusive and accessible environment where all employees feel valued and respected, and where every employee can realize their potential.

TEAM Group is an equal opportunity employer. Reasonable accommodation is available to applicants who may require it. Applicants requiring accommodation are encouraged to contact Human Resources at hr@team-group.com to discuss their requirements.

We appreciate all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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