Clinical Referral Coordinator I - Full-Time

Put your ophthalmic experience to work helping patients get the right care at the right time.

Eye Associates of New Mexico is seeking a Clinical Referral Coordinator I to join our Referral Services team. This role is a great opportunity for a Certified Ophthalmic Assistant (COA) who enjoys combining clinical knowledge with patient communication, problem-solving, and coordination of care.

As a Clinical Referral Coordinator, you’ll play an important role in reviewing and processing incoming referrals, coordinating appointments, communicating with patients and referring providers, and helping determine appropriate scheduling timeframes for patients referred to Eye Associates of New Mexico.

This position may work remotely and/or in-office and collaborates closely with patients, EANM providers and clinical staff, outside referring providers, and other departments throughout the organization.     

What You’ll Do

As a Clinical Referral Coordinator I, you’ll help ensure patients experience a smooth and timely transition into the care they need. Responsibilities include:

• Review and process incoming patient referrals and supporting medical documentation
• Contact patients to coordinate and schedule referral appointments
• Help determine appropriate scheduling timeframes, subspecialty placement, and preparation needed before appointments
• Screen and process referrals marked as urgent to support timely clinical review and scheduling
• Communicate with external referral sources regarding the status and disposition of referred patients
• Maintain referral tracking information within applicable patient and referral systems
• Coordinate incoming and outgoing referrals between EANM providers and external referral sources
• Notify clinical staff of appointments and information needed to prepare for patient visits
• Communicate professionally with patients, physicians, clinical staff, and outside providers by phone and electronic communication
• Coordinate timely transfer of consult and patient-care calls to EANM physicians
• Review incoming records from co-managing providers and assist with provider communication when patient-specific questions arise
• Maintain communication with internal and external providers regarding patient medications, diagnoses, and treatment as needed
• Assist with scanning, indexing, sorting, and routing patient records and clinical documentation
• Work with Patient Accounting regarding insurance eligibility and other insurance needs associated with referrals
• Document relevant details of ocular complaints when needed
• Support same-day and expedited patient scheduling and communicate with appropriate clinical teams
• Participate in continuing education and maintain required ophthalmic certification

The position is also responsible for the day-to-day review of referrals and medical records and works with subspecialty teams to determine appropriate scheduling and additional instructions for referred patients.     

What We’re Looking For

We’re looking for an ophthalmic professional who combines clinical knowledge with exceptional organization, communication, and customer service skills.

Qualifications include:

• High school diploma or equivalent
• Certified Ophthalmic Assistant (COA) certification or higher with a minimum of 2 years of direct clinical experience, or CCOA certification with a minimum of 2 years of direct referral experience
• Strong verbal and written communication skills
• Excellent customer service and organizational skills
• Strong computer skills
• Critical-thinking, problem-solving, and clinical decision-making abilities
• Ability to work effectively with physicians and clinical teams, both internally and externally
• Ability to work collaboratively as part of a team while remaining highly self-motivated when working independently
• High level of professionalism
• Knowledge of EANM subspecialties is encouraged
• Willingness to travel to EANM locations, meetings, or events as needed
• Availability for occasional before- or after-hours meetings and events

Benefits That Support You

At Eye Associates of New Mexico, we value the people who care for our patients. Our benefits include:

• Paid Time Off (PTO)
• 8 paid holidays — including the day after Thanksgiving and Christmas Eve
• Medical, Dental & Generous Vision Benefits
• 401(k)
• Education Assistance
• Company-paid Life Insurance
• Company-paid AD&D Insurance
• And more!

Benefit eligibility varies based on full-time or part-time status. The benefits listed above apply to employees with .75 FTE status or higher; additional details will be provided upon hire.

Help Connect Patients With the Care They Need

At Eye Associates of New Mexico, every referral represents a patient who is counting on us to help them navigate the next step in their care.

If you’re a Certified Ophthalmic Assistant who enjoys helping patients, collaborating with physicians and clinical teams, and using your ophthalmic knowledge to solve problems and coordinate care, we’d love to hear from you.

Apply today to join Eye Associates of New Mexico as a Clinical Referral Coordinator I.

AA/EOE/Disability. Eye Associates of New Mexico is a drug and tobacco-free employer.

Req 2957