Medical Receptionist / Front Desk Coordinator – Physical Therapy Clinic

FYZICAL Therapy & Balance Centers – Brevard, NC

Location: Brevard, NC
Employment Type: Full-Time
Schedule: Monday–Friday | 9:20 AM–6:20 PM
Pay: $17–$22/hour Monthly Bonus Opportunities

Join Our Team and Make a Difference in Patient Care!

Are you an organized, outgoing, and patient-focused professional who enjoys helping others? Looking for a position where you can do more than sit behind a desk?

FYZICAL Therapy & Balance Centers in Brevard, NC, is looking for a Medical Receptionist / Front Desk Coordinator to join our growing outpatient physical therapy team!

This is a great opportunity for someone who enjoys working with people, thrives in a busy healthcare environment, and wants to be part of a supportive, patient-centered team.

In addition to managing front desk operations, you'll have the opportunity to cross-train as a Physical Therapy Technician (PT Tech/Aide) and assist our clinical team with patient care support as needed.

If you enjoy variety in your workday and want to play an important role in helping patients on their road to recovery, we'd love to meet you!

Why Join FYZICAL?

We believe in taking care of our team just as well as we take care of our patients.

Our Benefits Include:

• Competitive Pay: $17–$22/hour, depending on experience

• Monthly Bonus Opportunities

• 85% Employer-Paid Health Insurance

• 100% Employer-Paid Dental, Vision, Life & Long-Term Disability Insurance

• 401(k) with Company Match

• 120 Hours of Paid Time Off

• 6 Paid Holidays

• Monday–Friday Schedule

• Cross-Training Opportunities to expand your skills and gain experience supporting physical therapy services

• Supportive Team Environment with opportunities for professional growth

What You'll Do

Front Desk & Patient Coordination

As the first point of contact for our patients, you'll play an important role in creating a welcoming and positive experience.

• Greet patients warmly and provide exceptional customer service

• Manage patient check-in and check-out

• Schedule appointments and help maintain full, efficient provider schedules

• Verify insurance coverage, benefits, and patient eligibility

• Collect copays, patient balances, and other payments accurately

• Maintain accurate patient records and documentation within our EMR system

• Answer incoming calls, respond to patient questions, and assist with scheduling needs

• Keep the front office organized, professional, and running smoothly

• Work closely with therapists and other team members to ensure a positive patient experience

Physical Therapy Technician / Aide Support

You'll also receive cross-training to assist our clinical team when additional support is needed.

• Assist Physical Therapists and Physical Therapist Assistants with non-clinical patient care activities under appropriate supervision

• Help prepare treatment areas and equipment for patient appointments

• Assist with setting up and cleaning therapy equipment

• Maintain a clean, safe, and organized treatment environment

• Support patient flow throughout the clinic

• Provide additional assistance to the clinical team as needed, within the scope of the position and applicable supervision requirements

What We're Looking For

We're looking for someone who is dependable, professional, and enjoys working as part of a team.

Ideal Qualifications:

• Previous experience as a Medical Receptionist, Front Desk Coordinator, Patient Service Representative, or similar role preferred

• Healthcare or medical office experience is a plus

• Strong organizational and multitasking skills

• Comfortable working in a fast-paced environment

• Experience with EMR/EHR systems and scheduling software preferred

• Excellent communication and customer service skills

• Strong attention to detail and ability to manage multiple priorities

• Comfortable working directly with patients and assisting in a clinical environment

• Willingness to cross-train and support both front desk and PT Tech/Aide responsibilities

• Positive attitude, reliability, and a team-oriented mindset

Healthcare experience is preferred, but we're willing to train the right person who brings a positive attitude, strong work ethic, and a genuine interest in helping patients.

About FYZICAL Therapy & Balance Centers

FYZICAL Therapy & Balance Centers is one of the fastest-growing physical therapy organizations in the country. We provide individualized outpatient rehabilitation services with a focus on helping patients improve mobility, restore function, and live healthier, more active lives.

Our clinics specialize in orthopedic rehabilitation, balance, vestibular therapy, and other physical therapy services.

At FYZICAL, we believe in creating a positive environment where patients feel supported and employees have opportunities to learn, grow, and build rewarding careers.

Ready to Join Our Team?

If you're looking for a rewarding healthcare position that combines patient interaction, administrative responsibilities, and the opportunity to gain hands-on experience supporting a physical therapy team, this could be a great fit!

Apply today and take the next step in your career with FYZICAL Therapy & Balance Centers!

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