Front Desk Fitness Attendant

Want to work with like minded individuals with a passion for fitness and helping others? If so, we have an amazing opportunity for a Front Desk staff member to join our team! 

Who are we?

The Front Desk Attendant serves as the primary point of contact, welcoming members while managing check-ins. They are responsible for answering inquiries and performing equipment and new member orientations. They help maintain a clean, safe, and organized facility while ensuring a positive customer experience.

Our Core Values:

Passion - We bring energy, enthusiasm, and dedication to everything we do. 

Trust and Transparency - We foster open, honest communication and act with integrity in every interaction. 

People Forward - We prioritize people in every decision—valuing relationships, respecting individuality, and supporting personal and professional growth.

Collaboration - We succeed through teamwork, valuing every voice and building on each other’s strengths. 

Environmental Responsibility - We recognize our role in contributing to a healthier planet and strive to make thoughtful, responsible choices in how we operate. 

Growth - We embrace growth as a continuous journey—personally, professionally, and organizationally. 

Your Role: 

Member Services and Customer Experience:

• Welcome and assist members, guests, and prospective members in a professional and courteous manner

• Answer member questions regarding facility policies, equipment usage, programs, and services

• Address member concerns and elevate issues to management as appropriate

• Provide equipment orientations and new member orientations to members

Facility Operations:

• Conduct opening and closing procedures for the fitness center

• Perform daily facility walkthroughs to identify safety hazards, maintenance issues, or housekeeping concerns

• Ensure fitness equipment, furnishings, and amenities are in proper working order and report deficiencies promptly

• Maintain organization and cleanliness of all fitness center areas, including cario, strength training, stretching, lockers and common areas

• Management of equipment and the preventative maintenance program

• Light cleaning of the fitness center and reracking of weights

• Assist with the purchase of essential fitness center items such as gm wipes, replacement of small equipment

Safety and Emergency Response:

• Respond appropriately to medical emergencies and follow established emergency procedures

• Ensure emergency equipment, AEDs, first aid kits, and incident documentation materials are available and operational

• Monitor member activity for unsafe behavior and provide corrective guidance when necessary

Administrative and Reporting:

• Maintain accurate attendance, utilization, orientation, and incident reports

• Prepare and submit periodic reports regarding facility usage, maintenance needs, member feedback, and operational concerns

Access Control and Compliance:

• Verify member eligibility and access priviledges

• Enforce facility policies, procedures and code of conduct

Supplies and Vendor Coordination

• Monitor inventory levels of cleaning supplies, office supplies, fitness accessories, and member amenities

• Coordinate service requests with approved maintenance and equipment vendors as directed by PNC

What we are looking for: 

• Education: 

  • CPR and AED required

  • HS Diploma required, BS in Exercise Science or similar preferred

• Experience: Customer service

• Skills: Ability to prepare routine administrative paperwork

What We Offer:

• Medical, dental and vision benefits available for all full-time employees after 30 days of employment (on the first of the following month)

• Ancillary insurance benefits available after 1 year of employment

• Health Savings Account 

• 401k participation after 1 year of employment (with up to 3% match)

• Paid Time Off (accrual based on tenure)

• Professional Development reimbursement available immediately (amount based on tenure)

• Extensive Training and Development Program

• Partnership with ISSA for CEUs and certification discounts

• Employee Discount Program 

Ready to make a difference? 

If you’re excited about the chance to inspire and transform lives while working in a fun, energetic setting, we want to hear from you! Apply now and take the first step towards an exciting career in health and wellness with Elevation Health!