Food & Beverage Attendant

SUMMARY: Primarily responsible for attending the Deli while building relationships with guest in ways that enhance customer loyalty and develop the casino's business. Completes a variety of food preparation, customer transaction and sanitation requirements. A main responsibility during the shift is to take customer orders and process payments while working on preparing and expediting food orders. In between customers, Team Members perform cleaning duties, such as sanitizing food preparation areas. The ultimate objective of this position is to help advance the Seminole Nation by delivering value and signature moments every day.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include, but are not limited to the following:

       Creates and supports a work environment/culture focused on great customer service, and respect to all. Remains knowledgeable of casino food menu and                    execute food production as determined by the Seminole Nation Gaming Enterprise.
       Prepares a variety of food preparation and customer transactions during the shift.
       Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.       
       Prepare the proper amounts of food as requested by the SNGE Manager.
       Utilize any piece of kitchen equipment in their work area in a safe and professional manner, maintaining the integrity of the equipment.
       Maintain SNGE’s food quality specifications as determined by the standard recipe.
       Cut, dice and chop various food products.
       Organize and clean cooler, storerooms and freezers as necessary.
       Practice a “clean as you go” work ethic to maintains a clean and organized workstation at all times.
       Comply with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
       Promptly reports all concerns to MOD or Operations Manager.
       Ensure that operation of equipment, tools and materials are handled in a safe manner.
       Must be able to listen effectively to customers. Interact with employees and guests in professional and consistent manner to solicit feedback on operations and              execution of service delivery.
       Must complete any Food and Alcohol Certification recommended for employees in the state of Oklahoma.
   
KNOWLEDGE AND SKILLS: Food preparation, food knowledge, point of sale system, operating kitchen equipment, sanitizing procedures, Customer Service.

EXPERIENCE: Prior food and beverage experience preferred, customer service, housekeeping.