What are the responsibilities and job description for the Employee Housing Caretaker position at ADP Workforce Now?
The Employee Housing Caretaker (EHC) is responsible for assisting with in-field operations at the Gateway Gallatin Inn, Bozeman homes, and Big Sky properties. The EHC will work closely with the Community and Field Managers of Employee Housing to ensure rooms and properties are prepared and well cared for and that employees are delighted with accommodations and the service from the Housing team.
Major Responsibilities:
- Ensure that each member, resident, and guest receives outstanding guest service in a guest-friendly environment. This includes greeting and acknowledging every member, resident, and guest, maintaining exceptional service standards, having a solid understanding of employee housing, and displaying a positive and friendly demeanor at all times.
- Display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our residents, members, and guests, and assure that all transactions are legal and ethical.
- Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
- Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times. In an accident or emergency, seek medical attention and contact the General Manager or Human Resources immediately.
Essential Job Functions:
The essential job functions described here represent those an employee must meet to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Cleanliness, minor maintenance, basic property management and various preparations within Employee Housing
- Work collaboratively with the Community & Field Manager to maintain cleanliness in the Gallatin Gateway Inn common interior and exterior spaces, process turns, stock shipments and organization, assist with inspections, key code pulls, and key and code audits
- Assist with in-field operations, ensuring accommodations are clean, maintained, and welcoming to residents
- Direct resident questions to proper venues and routes
- Clean rooms, bathrooms, and common spaces, pull trash and recycling when needed
- Communicate repairs that are needed in employee housing units by working with Maintenance and/or Community & Field Operations Managers
- Work with the Employee Housing team to report any Resident Concerns or lease violations.
Other Duties and Responsibilities:
- Meet departmental productivity, organization, punctuality/attendance and consistency standards
- Assist in preparing communication pieces for employees before each season to explain their options for seasonal housing and distribute, as necessary
- Assist in deploying regular communications such as notice to entries and general reminders
- Work with the Housing Team to understand available housing for the current season and upcoming season, as well as placements for any international employees (H2B and J-1s)
- Participate in Employee Housing and Yellowstone Club training and development opportunities
- Assist in the development of programs, policies, and procedures, and create opportunities for staff to share in the process
- Perform all duties and responsibilities in a timely and efficient manner, following established Club policies, procedures, and standards of service to achieve the overall objectives of this position
- Maintain a positive and respectful attitude
- Treat residents, members, guests, vendors, customers, and co-workers with professionalism and respect
- Maintain the privacy of our residents, members, and guests at all times
- Maintain a clean and neat appearance at all times
- Communicate regularly and effectively with all employees, supervisors, managers, and directors.
- Perform work in a safe and high-quality manner
- Project a favorable image of Yellowstone Club to residents, members, and guests at all times
- Must be able to work flexible work hours/schedule, including evenings, weekends and holidays. Long hours may be required due to business demands
- Nothing in this job description restricts management’s right to assign or reassign duties, work hours and responsibilities for this job at any time
Experience/Education Required
High school diploma or GED; 1-2 years experience working in the Housekeeping field, or other relevant experience.
Experience/Education Preferred
Housekeeping, property management, or other related fields