Deposit Operations Specialist

TITLE: Deposit Operations Specialist 

DEPARTMENT: Deposit Operations 

REPORTS TO: VP-Operations 

SUMMARY: 

Demonstrate an elevated knowledge of all departmental functional areas including returned items, general ledger control, reconciliations, and administrative support. Assist customers with basic information via phone contact, process cycle statements and notices, process daily mail requirements, maintain customer deposit account documentation.

 MAJOR DUTIES & RESPONSIBILITIES 

• Be well versed in all core system Inquiry functions
• Maintain digital customer deposit account documents
• Assist with file retention including stop payment forms, general file maintenance forms, Debit/ATM authorization forms, and other internal documentation.
• Understand basic general ledger inquiry and transaction posting functions.
• Develop working knowledge of daily returned items, both incoming and outgoing
  • Review NSF/OD list and process decisions
  • Contact customers as directed
  • Generate IRDs as required
  • Generate High Dollar Return Notices
  • Process chargebacks
• Review and process unposted/exception transaction lists (Checking, Savings, General Ledger, and ACH)
• Develop working knowledge of daily general ledger account reconciliations and entries to clear outstanding items.
• Develop an understanding of the NACHA ACH guidelines for both paper checks and electronic ACH file originations/returns.
• Knowledge of processing legal orders/levies/garnishments/reclamations
• Understanding of Reg E and decisioning Reg E claims along with all necessary documentation and notices.
• Review overdrawn accounts, follow charge-off procedures and reporting amounts owed/recovered to the credit reporting agencies.
• Manage overdue safe boxes to meet NM Holders’ requirements for drilling and contents safekeeping.
• Knowledge of how to handle inactive/dormant accounts and account escheatment
• Develop a working knowledge of Core system reports and how to utilize them in daily transaction research
• Handle incoming/outgoing check adjustments through FedLine Web
• Perform Quality Assurance and compliance reviews for new accounts and maintenance transactions.
• Assist other departments throughout the bank to resolve transaction posting issues.

EDUCATION & EXPERIENCE

Minimum high school diploma or equivalent

LANGUAGE SKILLS

Bilingual a plus but not required

SUPERVISORY RESPONSIBILITIES

None

SCHEDULE CONSIDERATION

Possible Working Days/Hours

M-F 8:00 –5:00

OTHER SKILLS

• Basic mathematics skills including simple percentage calculations and simple algebraic solutions
• Basic computer skills include working knowledge of Windows Operating environment and Microsoft Office basics.
• Be able to navigate shared drives to research and store files digitally.
• Must be able to make independent decisions