Courtesy Patrol Attendant - Portofino

Location: Portofino Resort

Department: Courtesy Patrol

Status:  Full-Time Year-Round

Pay Rate: $17

Hours/Days:  Sunday - Wednesday, 10 AM - 8 PM, or Wednesday - Saturday, 2 PM - 12 AM.

A high school diploma is preferred but not mandatory.  Customer service experience is preferred.

1. Summary of the main function/purpose of the position:

To provide access control for the property and to respond to calls for service.

1. Key Principal Duties and Responsibilities:

• Greet owners and guests at the front gate
• Check amenity cards and issue parking passes
• Respond to calls for service
• Watch for violations of the HOA Rules and Regulations and remind guests and owners as needed.
• Collect information for and prepare reports in a timely manner
• Patrol the property, watching for criminal activity and safety issues
• Keep the Courtesy Patrol Manager informed of all emergencies or exigent circumstances.

Occasional duties or projects which may be performed at irregular intervals:

• Complete assignments given by the Courtesy Patrol Manager, Director of the HOA, or the General Manager
• Participate in the Hurricane Action Plan preparation and post-storm duties

III.       Accountability: Areas in which the position is accountable/responsible:

Records: Keeping all daily logs up to date.  Keeping the RFID Book up to date.  

Safety:  To provide a safe working environment for all employees.

Customer Service: To be responsible to company managers and owners for the enforcement of HOA Rules and Regulations and to provide access control.

Department Specific: Operation of the property-wide camera system and the gate arm system.

1. Supervisory Responsibility:

None

V.         Educational and / or equivalent in experience requirements: 

High School Diploma preferred, but not mandatory.

Customer service experience preferred.

Specialized or technical educational requirements: 

• Knowledge of spreadsheets and word processing is required. 
• Ability to use discretion with owners and guests as it pertains to rule enforcement. 
• Ability to organize and write reports.  
• Ability to effectively present information and respond to questions from managers and the public. 
• Ability to work within a set framework as it pertains to Courtesy Patrol.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems. 
•  Ability to interpret a variety of instructions when furnished in written, oral, or schedule form.

Certification or licensing requirements: 

CPR Certification

Valid Florida Driver’s License 

VI.       Specialized equipment or machines used in the course of the duties of the position. 

            Personal Computer, printer, radio, cell phone, and standard office equipment and machines as required.

VII.      Physical demands:  

While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk.  The employee may occasionally be required to reach with hands and arms.   Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.  The employee must be able to walk several flights of stairs at a time in case of emergencies.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

VIII. The Premier Culture:

The Premier Culture is Premier’s Mission, Vision, and Values in practice.

The Premier Culture is defined by regular practices ingrained into every aspect of Premier

does business.

Each employee should know and perform the Non-Negotiables:

Examples of these are as follows:

• Smile and make eye contact. (10/5 Rule)
• Speak to everyone in a friendly manner.
• Use the guest’s name.
• Take Ownership.
• Invite guests to come back.
• Know your job.
• Know the resort.
• Have a sense of urgency.
• Take pride in your personal appearance. 
• Use Proper Etiquette.
• Do it right the first time.
• Never say NO.

Managers are also responsible for ensuring all Management Accountabilities are followed.

Examples of these are as follows:

• Conduct departmental meetings.
• Complete reviews.
• Hold daily line-up meetings.
• Provide needed training and supplies.
• Always maintain an open-door policy.
• Be visible.
• Employee Recognition.

Culture is the backbone of Premier Island Management Company, and there is zero tolerance for the Mission, Vision, Values, Non-Negotiables, and Management Accountabilities are not practiced by employees every day.

IX. Additional Remarks: 

Must be 21 years old and possess the ability to work with minimum supervision and a high degree of autonomy by adhering to the company MVV’s and the SOPs when making decisions.