Administrative Director of Programs

• Provide direct supervision, leadership, coaching, and performance oversight to designated program directors and program leadership staff.
• Establish clear expectations and accountability measures to ensure effective program management and service delivery.
• Conduct regular supervisory meetings with program leadership to review operational performance, staffing concerns, program challenges, and emerging needs.
• Support program leadership in addressing personnel matters, operational concerns, and performance improvement needs in collaboration with Human Resources and other appropriate departments.
• Promote consistent implementation of agency policies, procedures, and operational standards across programs.
• Support leadership development, effective communication, and collaboration among program management teams.

• Provide oversight of daily program operations to ensure safe, effective, and efficient service delivery.
• Serve as a primary point of contact for operational matters requiring administrative guidance, intervention, or escalation.
• Work collaboratively with program leadership to identify and resolve operational challenges, staffing concerns, and service delivery issues.
• Monitor program operations to ensure adherence to agency expectations, established procedures, and regulatory standards.
• Provide onsite administrative leadership and respond to urgent operational matters as necessary.
• Identify opportunities to strengthen operational processes, improve communication, and enhance overall program effectiveness.
• Work collaboratively with the Quality Assurance/Quality Improvement (QA/QI) team to promote program compliance with applicable federal, state, local, and agency requirements.
• Partner with QA/QI and program leadership to review audit findings, monitoring reports, incident trends, and identified areas of concern and support the development, implementation, and monitoring of corrective action plans to address program deficiencies.
• Ensure program leadership responds appropriately and timely to compliance concerns and recommendations.
• Promote a culture of accountability, quality service delivery, safety, and regulatory compliance.

• Serve as a key liaison between St. John’s program leadership, external stakeholders, government oversight agencies, and community partners.
• Maintain effective working relationships with representatives of the Administration for Children’s Services (ACS), Office of Children and Family Services (OCFS), and other applicable regulatory and oversight entities.
• Coordinate communication and collaborative efforts with Little Flower Children and Family Services, the agency’s affiliated organization, to support shared organizational initiatives and operational priorities.
• Represent the agency at designated stakeholder meetings, interagency discussions, and program-related meetings as assigned by the Executive Director.
• Facilitate timely communication, follow-up, and resolution of issues raised by external stakeholders and oversight agencies.
• Promote professional, collaborative relationships that support the agency’s mission and the needs of youth and families served.

• Serve as the agency’s designated point person and primary administrative liaison for matters involving the New York State Justice Center for the Protection of People with Special Needs.
• Coordinate agency responses to Justice Center inquiries, investigations, and requests for information in collaboration with appropriate internal departments.
• Monitor the timely completion of required follow-up activities, documentation, and administrative responses related to Justice Center matters.
• Collaborate with program leadership, Human Resources, QA/QI, and other relevant departments to address findings, implement corrective actions, and strengthen accountability.
• Monitor the implementation of corrective actions and ensure identified concerns are appropriately escalated to the Executive Director.
• Support agency-wide adherence to applicable Justice Center reporting requirements, policies, and procedures.

• Support the Executive Director in advancing organizational priorities, operational initiatives, and program improvement efforts.
• Participate in senior leadership meetings, strategic planning discussions, and agency-wide initiatives.
• Collaborate with program leadership and the Finance Department in monitoring program budgets, staffing resources, and operational expenditures to support fiscal responsibility.
• Assist with the development, review, and implementation of program-related policies, procedures, and operational protocols.
• Facilitate communication and coordination across programs to ensure alignment with organizational goals and expectations.

Salary : $110,000 - $119,000