What are the responsibilities and job description for the Senior On-Site Service Specialist position at ADN Group?
Job Title: Senior On-Site Service Specialist
Location: Joliet, IL
Shift: 9:00 AM - 6:00 PM
Position Summary:
The Senior On-Site Service Specialist provides high-quality mail, print, and customer service support within a campus environment. This role is responsible for operating high-volume copying and document imaging equipment, managing inbound and outbound mail, assisting faculty, staff, and students, and maintaining office and equipment functionality. This is a customer-facing role, ideally suited for individuals with retail, restaurant, or service experience.
Key Responsibilities:
- Process and deliver inbound and outbound USPS, UPS, FedEx, and other accountable mail throughout the campus.
- Operate production copiers, binders, and various finishing equipment (training provided).
- Greet and assist walk-up customers with mail, printing, and copying requests.
- Ensure copier and document imaging equipment is functioning correctly; perform minor maintenance and report technical issues.
- Maintain accurate records of print jobs, meters, service logs, and inventory of office supplies.
- Perform shipping and receiving of materials, including sorting and distributing mail and supplies.
- Prepare meeting rooms, conference rooms, and perform light building maintenance as required.
- Assist with filing, archiving, purging documents, and other administrative support duties.
- Lift and move items up to 50 lbs; occasional use of carts or other equipment to move heavier items.
- Respond to service calls and assist customers with troubleshooting and operational support.
- Maintain a clean and organized workspace in copier and mail areas.
- Perform other duties as assigned.
Required Qualifications:
- High school diploma or GED.
- 1-2 years of customer-facing experience (retail, restaurant, or related service preferred).
- Some experience with copy, mail, or print services is a plus.
- Valid driver’s license and minimum auto insurance may be required.