People Experience Manager

Job Title: People Experience Manager (14074-1)

Location: New York, NY (On-site)


Skills:

Strong project and program management skills

Experience in culture, engagement, or people experience initiatives

People Experience Manager



Job Summary:

People Experience is a critical performance enabler for our business. As a People Experience Manager (FTC), you will play a pivotal role in shaping the day-to-day experiences of our colleagues across the globe. This is an exciting opportunity to contribute directly to Oliver Wyman’s culture, ensuring that our people feel valued, supported, and empowered to do their best work. You will partner closely with leaders and teams across multiple regions, acting as a champion for our values and a catalyst for positive change.

You will help drive initiatives that foster engagement, inclusion, and well-being, ensuring that we embed a consistent approach to positive culture and investment of our values and center people in everything that we do.

As a key member of the team that powers our firm’s culture, you will help elevate the experience of every colleague, every day. Beyond designing, developing, and delivering flagship global programs, you will help drive innovation, creating and piloting new initiatives that regional teams can adopt and tailor to their needs.


Key Responsibilities:

Initiate, scope, and deliver a portfolio of People Experience (PE) projects and programmes (wellbeing, engagement, future of work) from conception through execution, collaborating with cross-functional teams.

Project manage the People Experience strategic action plan, providing oversight and coordination across multiple stakeholders.

Support strategic communications and engagement plans for key PE initiatives, tailoring messaging to different audiences.

Embed flagship learning and development programs on culture, driving growth of the community of Culture Champions.

Support global colleague group initiatives, building capabilities and providing community management where appropriate.

Operationalize and improve back-end systems and processes underpinning the People Experience function.

Lead the redesign and management of internal communication pages for PE programs, initiatives, and opportunities.

Embed the People Experience philosophy into firm-wide people processes, including performance management and feedback.

Own and update PE inputs for requests for proposals (RFPs) and provide commercial advice to support client work.

Create and implement toolkits, presentations, and surveys to enhance colleague engagement and drive participation in PE programs.

Develop and track KPIs for PE initiatives, ensuring monitoring, measurement, and continuous improvement.

Partner proactively with regional teams, providing actionable advice and translating people experience, leadership, and culture concepts into recommendations.

Carry out other tasks as directed by the Line Manager to ensure effective delivery of the People Experience function.



Skills and Attributes:

Self-starter with strong ownership mindset; comfortable navigating ambiguity.

Adaptable, flexible, and able to prioritize in fast-paced, dynamic environments.

Collaborative, building strong relationships across teams, regions, and functions.

Exceptional stakeholder management and project coordination skills.

Proficient in managing multiple strategic projects simultaneously.

Critical thinker, able to provide clear, actionable insights and recommendations.

Creative and people-centric, driving engaging communications and innovative approaches.

Strong communicator, able to convey messages confidently at all levels.

Highly organized and detail-oriented; strong in quality control and monitoring.

Champion of service excellence and continuous improvement culture.



Experience Required:

Minimum of five years’ experience in a corporate (ideally professional services) environment.

Advanced project and program management experience, managing multiple complex projects simultaneously.

Experience scoping and launching projects, tracking, measuring, and delivering on KPIs.

Technical Experience:

High proficiency in Microsoft Office suite: Excel, Word, PowerPoint, Outlook.

Excel: Building/managing spreadsheets, data analysis, charts/dashboards.

Word: Drafting high-quality reports and communications with advanced formatting.

PowerPoint: Developing clear, visually engaging presentations for senior leadership and broad audiences.

Outlook: Efficient diary management, meeting scheduling, polished communications.

Experience leveraging AI tools to optimize work and drive efficiencies.

Commitment to advancing an inclusive, high-performing, values-led culture.