On-Site Services Specialist

Ricoh is seeking an On-Site Services Specialist with hands-on experience operating high-volume printers, copiers, bindery equipment, and related production tools. This role involves performing print production tasks, mailroom operations, scanning, shipping/receiving duties, equipment upkeep, and customer service support. The ideal candidate has strong technical aptitude, excellent communication skills, and the ability to work independently in a fast-paced environment.

• Operate high-volume copiers, printers, and duplicating equipment.

• Perform binding and finishing tasks including cutting, folding, hole punching, drilling, jogging, stapling, and shrink-wrapping.

• Operate high-volume scanners and image-handling software.

• Conduct daily inspections on convenience copiers, clear paper jams, and escalate maintenance issues as needed.

• Calculate and log job charges, maintain billing records, and ensure accurate documentation.

• Perform quality control checks and final review of completed print jobs.

• Deliver completed print and production work to designated departments or buildings.

• Process incoming and outgoing mail, packages, and fax transmissions.

• Apply postage and manage mail workflow using relevant machinery.

• Verify accuracy of packing slips, determine appropriate packaging materials, and prepare outgoing shipments.

• Assist with receiving, sorting, and distributing supplies and materials.

• Respond to customer inquiries regarding job status, equipment issues, and service requests.

• Maintain accurate meter logs, service logs, inventory records, and supply levels.

• Assist with filing, document archiving, housekeeping, and miscellaneous administrative tasks.

• Travel between nearby customer buildings if required.

• Provide routine copier maintenance and basic troubleshooting.

• Monitor equipment functionality and communicate with technicians for repairs.

• Maintain organized and clean copier and production areas.

• High school diploma or GED required.

• 1-2 years of experience in copy/print center operations, print production, or related roles (preferred).

• Valid driver’s license may be required based on site needs.

• Proficiency with MS Office Suite and basic computer skills.

• Working knowledge of copier, printer, postage, and scanning equipment; basic electronics knowledge a plus.

• Familiarity with shipping/receiving processes.

• Ability to stand, walk, bend, reach, and lift up to 50-55 lbs.; ability to push/pull equipment weighing up to 700 lbs.

• Ability to read and understand written technical instructions, manuals, and job specifications.

• Strong customer service, communication, and problem-solving skills.

• Able to work independently and prioritize tasks in a production environment.

• High-Volume Printing & Copy Operations

• Scanning & Image Processing

• Bindery/Finishing Equipment Operation

• Shipping & Receiving

• Mailroom Operations

• Basic Troubleshooting & Equipment Maintenance

• Customer Service

• Organization & Time Management

• MS Office (Word, Excel, Outlook)

• Production Workflow Support