Hospitality Specialist

The Concierge/Hospitality Specialist provides exceptional customer service and front-of-house support for guests, clients, and employees in a corporate headquarters environment. This role serves as a professional point of contact for visitors, manages meeting room logistics, coordinates hospitality services, and assists with administrative and facility tasks. A polished, service-oriented demeanor and strong communication skills are essential.

• Greet and check in visitors, validate against guest lists, issue badges, and provide parking validation.

• Act as a concierge for staff and guests by offering facility tours and recommendations for hotels, restaurants, and local points of interest.

• Support executive-level client-facing staff with professional customer service.

• Schedule and manage conference rooms; ensure rooms have required supplies and set-up.

• Coordinate catering with internal teams and vendors.

• Assist with audio-visual equipment for meetings.

• Prepare for key client visits, including signage and workspace preparation.

• Assist with company events, group functions, department meetings, and special projects.

• Maintain and update company phone lists and speed dials.

• Provide backup clerical support to Executive Assistants.

• Perform reception duties, mail distribution, copying, shipping/receiving, and general office support.

• Support daily facility management tasks.

• Create proposals in customer systems and assist within a print production environment.

• Coordinate vendor procurement for special projects.

• Represent Ricoh and the customer’s culture with professionalism.

• Must be able to lift up to 50 lbs as needed.

• Occasional standing to engage employees and guests throughout the day.

• High school diploma or equivalent required.

• 1-3 years of experience in hospitality, concierge, customer service, or a related field.

• Experience in a corporate headquarters environment preferred.

• Strong customer service, communication, and interpersonal skills.

• Excellent organizational and coordination skills.

• Proficient with Microsoft Office Suite and general PC skills.

• Good problem-solving ability and ability to work with minimal supervision.

• Ability to operate audio-visual equipment.

• Concierge & Hospitality Services

• Customer Service

• Administrative Support

• Conference Room Coordination

• Vendor & Catering Coordination

• Communication & Interpersonal Skills

• Microsoft Office Suite

• Problem-Solving

• Audio/Visual Equipment Operation