What are the responsibilities and job description for the Account Manager position at Admiral Security Services?
Overview
The position requires the general supervision of all Admiral Security Personnel assigned to their building(s). The Account Manager/Site Supervisor is responsible for all contractual aspects of security, scheduling, supplies/equipment, administrative functions, training, evaluations, supervision, payroll, and site safety.
Responsibilities
- Ensure contract deliverables are met.
- Responsible for successful client relations
- Act as the primary liaison between Admiral and the client representatives.
- Ensure accounts are managed efficiently and profitably.
- Assure site employees are properly trained.
- Manage the payroll process. Enter payroll is BOETA (if applicable).
- Maintain appropriate account files (i.e. personnel, operations and training)
- Address disciplinary problems and work with HR to investigate any issues.
- Must have complete knowledge of property or properties where he/she is assigned, facilities, post orders, emergency contact list, emergency procedures, special instructions, and all post duties at the site.
- Assure proper use, and maintenance of all equipment used at the site by assigned officers (keys/key cards, cell phones, radios, wands, etc.).
- Assists with the staffing of all post to ensure complete coverage.
- Responsible for scheduling officers and filling vacant posts.
- Conduct inspections of officers, appearances, licenses and uniforms.
- Review written reports and sign-in sheets to ensure clarity, completeness, accuracy, and legibility.
- Ensure that officers make timely and thorough daily report entries. Audit all entries for completeness, accuracy, and legibility.
- Review Post orders and make recommendations for changes to senior management.
- Other duties as assigned.
Qualifications
- Must be flexible as position is on call 24 hours a day, seven days a week.
- Must have attended and successfully passed Admiral Leadership training.
- Must have at least 2 years of security supervisor experience or experience in a related field. A College degree may account for ½ of the experience qualification.
- Internal candidates must have an exemplary performance and attendance record with NO disciplines within a year of applying for this position
- Exceptional customer service skills
- Must be able to multitask
- Must be proficient with Microsoft office products and be able to operate and maintain site specific security programs
Admiral Security Services is an Equal Opportunity Employer E/O/E/M/F/D/V
VA # 11-1017