What are the responsibilities and job description for the Senior Information Technology Support Technician position at Admiral Packaging?
Senior IT Support Technician
Department: Information Technology
Providence, RI | On-site | Full-Time
Do you thrive on solving complex IT puzzles and keeping systems running like a well-oiled machine? If so, we want YOU on our team!
We’re on the hunt for a Senior IT Support Technician who’s not just technically sharp, but also a great communicator and collaborator. This is your chance to step into a pivotal role where your expertise will directly impact the success of our operations.
What You'll Do
- Technical Support: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Problem Solving: Respond to IT issues; hardware maintenance, software, networking, etc.
- System Maintenance: Install, modify, and repair computer hardware and software.
- Training: Train computer users and promote good computing practices within the organization.
- Collaboration: Work closely with other IT staff to ensure smooth operations.
- Record Keeping: Maintain accurate records of all IT-related issues and actions taken.
What You Bring
- Bachelor’s degree in computer science, Information Technology, or related field. Relevant certifications would be a plus.
- 6 to 8 years of proven experience as an IT Support Technician or similar role.
- Knowledge of computer systems, hardware, and software.
- Strong problem-solving skills and the ability to make strategic decisions.
- Excellent communication and interpersonal skills.
- In-depth knowledge of IT best practices and industry standards.
- Preferred technology expertise in Windows AD, ESXI and Veeam
Why Admiral?
We’re a family-owned company with over a century of history—and a vision that’s always looking forward. At Admiral, you’re not just taking on a role; you’re becoming part of something we’re building together.
Let’s make great things happen.