Guest & Member Services Supervisor

This job was posted by https://illinoisjoblink.illinois.gov : For more

Information, Please See

https://illinoisjoblink.illinois.gov/jobs/13188884

The Adler Planetarium is seeking an Interim Guest & Member Services

Supervisor to join our dynamic team located on Chicago\'s Museum Campus.

This person is responsible for providing outstanding customer service to

Adler guests through ticket and membership sales, greeting and checking

in groups, and beyond. This position supervises a team of Guest Services

Representatives, providing coaching, training, and serving as an example

of exemplary customer service in all guest interactions. This individual

Will Also Be Responsible For

• Maintaining the integrity of the point of sale system, ensuring that
  
  

all cash, credit, discount, and voucher redemptions are reconciled

daily; recording all financial transactions and disparities; and

maintaining reports for the business office.

• Preparing and sending cash deposits; counting all cash reserves;
  
  

maintaining the safe balance; assigning Guest Services

Representatives to banks; and processing third-party refund debits

and credits.

• Providing exceptional customer service while troubleshooting any
  
  

concerns that arise from guests, authorizing refunds and exchanges

as needed.

• Making changes to the ticketing system in collaboration with all
  
  

floor teams; tracking and maintaining the will-call system for VIP

guests; serving as backup to the manager as needed to support

museum-wide initiatives that anticipate guest needs and improve

guest experiences.

• Training all Guest Services Representatives on customer service,
  
  

point of sale, and ticketing system practices, coat check, special

event support, phone answering, sales, and all related functions to

serve our guests and members.

• Creating weekly schedules and daily assignments for the Guest
  
  

Services Team, including post assignments, breaks, lunches, and

rotations.