What are the responsibilities and job description for the Operations Manager position at Aditi Consulting?
Payrate: $30.00 - $34.00/hr.
Summary:
The role involves managing test and work communication lines and devices for internal departments. Key responsibilities include handling carrier service lines, pre-production sample registration, SIM card operations, and mobile device lifecycle management. The position also requires project management skills to oversee multiple projects, update reports, and ensure compliance with company policies.
Essential Duties and Responsibilities include the following: Other duties may be assigned. In this position, either directly or through others, the incumbent will:
GSCMS (Operation)
Key Responsibilities:
- Activate mobile carrier services for internal users with IMEI# and eSIM through the internal asset request management system.
- Liaise with carrier service representatives to resolve internal service issues and troubleshoot mobile device inquiries.
- Manage mobile device and accessories inventory; conduct physical audits when necessary.
- Process and fulfill service requests, including new hire onboarding, upgrades, loaners, repairs, returns, carrier changes, and transfers within defined timelines.
- Retrieve mobile devices from former users and upgrade users, ensuring secure handling and reassignment of mobile devices.
- Perform monthly audits of service usage and carrier invoices to identify trends and reduce unnecessary expenses.
- Respond to internal inquiries related to mobile communications and escalate complex issues to appropriate stakeholders.
- Oversee compliance with internal asset request procedures, company policies, and carrier-specific features.
- Coordinate all Pre-production Samples that from HQ for testing and training purpose.
- Coordinate and manage Samples in Company, such as tracking, inventory management, distributions, extension, audits, assign, and scrap.
- Communicate with HQ senders and local users to ensure the overall status of the operation and shipping
- Guide users for the bi-annual sample inventory audit. If needed, physical scanning for all samples with the Users
- Analyze monthly sample delivery and operation results based on reports.
- Evaluate monthly mobile service operation results and report them to upper management.
- Work with Retail Operations, Security, and Financial Strategy teams in case they need sample status or bulky registration and guide what to do.
- Arrange small offices’ requests to the corresponding area’s sample coordinator. i.e. Atlanta, Englewood, Others.
- Communicate with the HQ PI and R&D Development team in case of any interface errors between myProject and NASMS or sender errors.
- Follow up with active end-users and/or their managers for unconfirmed, expired, or unreturned device transactions to ensure the company's assets are managed securely.
Necessary Skills:
- Strong problem solving and analytical skills, communication (verbal and written) skills, and organizational and documentation skills
- Requires full proficiency in the use of Microsoft Office Suite products
- Have the ability to interact professionally with a diverse group of engineers, managers, vendors, and subject matter experts both internally and externally
- Ability to develop and maintain excellent leadership skills, including proactive employee, co-worker, and customer working relationships with all appropriate levels within the company. The ability to provide clarification and understanding to influence others in the acceptance and approval of ideas and plans.
- Excellent leadership skills to widely gain respect and influence.
- Ability to fulfill clearly defined objectives, time schedules, and provide specific functional direction with an implied knowledge of task alternatives and decision-making experience.
- Must be able to communicate in writing, through email and reports, or orally present matters to an audience that may include less technically oriented listeners.
- Works independently and in a team environment, in order to achieve personal and team goals and complete assignments within established time frames. Perform to complete tasks and objectives that are clearly defined and guided by upper management.
- Must be able to move and lift objects of up to 40 lbs.
Education and Years of Experience:
- Bachelors Degree, or high school degree or an equivalent level of work experience.
- Would have over 1 year of experience in the telecom or customer service industry, 3 years in project management experience
Top Skills:
- Excel, communication, user support
- Comprehensive use of Microsoft Office applications operating in Windows XP
- Strong Project Management skills and the ability to prioritize in a complex working environment
Pay Transparency: The typical base pay for this role across the U.S. is: $30.00 - $34.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.
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Salary : $30 - $34