Manager Global HRIT Operations

Job Description

Primary Purpose:

Lead the end-to-end management of our Workday platform—covering demand intake, solution design, development, testing, deployment, and ongoing operations—within a global HR technology landscape. Serve as the primary technology partner to HR and IT leaders, translating business needs into scalable, secure, and cost-effective Workday solutions using native capabilities (e.g., integrations, reporting, security, and configuration). Direct onshore and offshore support and development teams to provide reliable, follow-the-sun coverage across regions and time zones; own incident, problem, and change processes to safeguard stability and performance. Establish and enforce SOX-compliant controls, release management, and documentation standards; ensure audit readiness and operational resilience. Drive a continuous-improvement agenda that enhances user experience, reduces risk, and accelerates value delivery from Workday across the enterprise.

Primary Duties

• Partner with HR leadership and stakeholders to build strong relationships, understand business priorities, and translate them into effective Workday solutions.
• Gather, analyze, and validate business requirements, ensuring alignment with global standards while balancing regional and local needs.
• Lead the global Workday support and development function, including demand intake, solution design, configuration, integrations, reporting, and security.
• Manage a portfolio of initiatives and operational activities, establishing prioritization and resource allocation processes to maximize value delivery.
• Oversee onshore and offshore teams, ensuring effective collaboration, knowledge sharing, and follow-the-sun support coverage.
• Drive Workday development best practices, including configuration management, testing, and deployment processes that meet quality, schedule, and budget expectations.
• Own governance for change management, including submission, prioritization, and approval of enhancements, fixes, and improvements.
• Ensure compliance with SOX, data privacy, and audit requirements, maintaining documentation and controls for all system changes.
• Monitor and optimize system performance and cost-effectiveness, implementing improvements to reduce total cost of ownership and enhance user experience.
• Define and enforce service level agreements (SLAs) for application support, ensuring high availability, reliability, and minimal disruption to business operations.
• Manage team performance and development, including hiring, onboarding, coaching, and succession planning for HRIT resources.
• Develop and manage budgets for projects, operations, and vendor services, ensuring financial accountability and cost optimization.
• Champion continuous improvement and innovation, leveraging Workday capabilities to deliver scalable, secure, and future-ready HR technology solutions.
  
  

Job Specifications

• Bachelor’s degree in Computer Science, Information Systems, or related discipline required.
• MBA or Master’s degree preferred.
• Minimum 12 years of technical/functional experience in applications development or HR technology.
• At least 8 years in a leadership role managing technical teams, with proven ability to deliver complex technology projects on time and within budget.
• Demonstrated experience mentoring and developing technical and functional team members.
• Extensive experience leading Workday integrations and development, including Workday Studio, EIB, Core Connectors, PECI, WECI, and related technologies (XML, XSLT, REST/SOAP APIs).
• Hands-on experience with Workday Integration Cloud Connect for leveraging prebuilt connectors and orchestrating end-to-end integrations.
• Strong knowledge of Workday Orchestrate for building and automating workflows across Workday and third-party systems using low-code/no-code tools, real-time event-driven triggers, and governance controls.
• Familiarity with Workday Extend and its role in enabling custom orchestration and integration with external systems.
• Proven ability to lead global, onshore/offshore teams in a matrixed, multinational environment.
• Strong organizational and resource management skills, including budgeting and vendor management.
• Ability to influence and collaborate across functions and cultures.
• Deep understanding of SOX compliance, data privacy regulations, and audit requirements.
• Experience implementing governance frameworks for change management and release processes.
• Strong background in project management, including scope control, risk mitigation, and resource planning.
• Thorough understanding of application development methodologies, standards, and best practices.
• Excellent communication and presentation skills, with the ability to work effectively with stakeholders at all levels, including those for whom English is a second language.
• Customer-focused mindset with a track record of delivering high-quality, user-centric solutions.
  
  

PRIMARY LOCATION

Central Tech Unit Plymouth MI