What are the responsibilities and job description for the Entry Level-Customer Service Representative position at ADF Medical Services Inc.?
JOB OPENING — Customer Service Representative (Entry Level) ADF Medical Services Inc.
We're hiring a motivated and enthusiastic Entry Level Customer Service Representative to join our patient support team. No prior medical experience needed — just a positive attitude, great communication skills, and a genuine desire to help people. If you're ready to start your career in healthcare customer service — this is your chance!
Role: Customer Service Representative (Entry Level)
Department: Customer Support & Patient Services
Location: Fully Remote 🕐 Type: Full-Time / Part-Time
- Respond to patient and client inquiries via phone, email, and chat channels
- Provide basic information on services, appointments, billing, and general support
- Direct complex or sensitive inquiries to the appropriate team or department
- Document all interactions accurately in our CRM and support systems
- Follow up with patients and clients to ensure satisfaction and resolution
- Follow company scripts, guidelines, and communication standards
- Maintain strict patient confidentiality in accordance with HIPAA guidelines
- Participate in paid training, onboarding, and ongoing coaching sessions
What We Offer:
- Competitive starting pay
- Paid training and onboarding
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible scheduling options
- Mentorship and ongoing support from team leaders
- Clear path for career growth within ADF Medical Services
- No experience needed — we will train you