What are the responsibilities and job description for the Customer Service Representative-Fully Remote position at ADF Medical Services Inc.?
JOB OPENING — Customer Service Representative (Fully Remote) ADF Medical Services Inc.
We're hiring a dedicated and enthusiastic Fully Remote Customer Service Representative to deliver outstanding support to our patients and clients from anywhere. If you're a great communicator with a caring attitude and a passion for helping people — we want you on our team.
Role: Customer Service Representative (Fully Remote)
Department: Customer Support & Patient Services
Location: Fully Remote 🕐 Type: Full-Time / Part-Time
What You'll Do:
- Handle patient and client inquiries via phone, email, and chat channels
- Provide accurate and helpful information on services, appointments, billing, and general support
- Resolve customer concerns and complaints with empathy and professionalism
- Document all interactions accurately in our CRM and support systems
- Follow up with patients and clients to ensure full resolution and satisfaction
- Escalate complex or sensitive issues to the appropriate department promptly
- Maintain strict patient confidentiality in accordance with HIPAA guidelines
- Meet and exceed customer satisfaction targets and service quality standards
What We Offer:
- Competitive pay
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible scheduling options
- 100% remote — work from anywhere
- Supportive and collaborative remote team environment
- Career growth and advancement opportunities within ADF Medical Services