What are the responsibilities and job description for the IT Support Specialist position at Aderant?
Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.
At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward.
Our people are our strength.
The IT Support Specialist is responsible for managing the operational effectiveness of Aderant’s infrastructure, systems, and networks.
Responsibilities
At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward.
Our people are our strength.
The IT Support Specialist is responsible for managing the operational effectiveness of Aderant’s infrastructure, systems, and networks.
Responsibilities
- Configures, deploys, and supports all necessary system software, hardware, and equipment (physical or virtual).
- Manages the user experience from account setup and onboarding to troubleshooting and resolving issues with connectivity, logging in, and system activity.
- Works closely with the rest of the global IT Team to manage the helpdesk queue and resolve user issues. Manage any escalations to any third parties.
- Creates end-user-facing and internal documentation of processes and solutions
- Liaises with third party suppliers and resolves any PO/invoicing needs.
- Plans and manages any office conversions or changes to data / cable / desktops, including managing any third parties involved in the project.
- Monitors, tunes and performs trend analysis of the system / network performance. Take appropriate steps to address any issues or recommend strategic solutions / improvements.
- 2 years in a customer service role
- 2 years of administration and support of an enterprise Active Directory and Windows server environment desired
- 2 years of executive support (C-suite, Operational leadership, etc.)
- Strong troubleshooting skills – including the ability to research new and emerging issues.
- Excellent writing, editing, interpersonal and communications skills.
- Specific technical skills and knowledge around: Active Directory, Windows and Mac operating systems and software, virtual environments, A/V Conferencing equipment, Microsoft Azure administration, and Networking including TCP/IP protocols.