Operations Manager

The Operations Manager is accountable for all operations of a customer or group of customers in an approx. 400,000 sq. ft. building specializing in 3PL functions including the following:

• Customer and staff communication
• Directly manage a large staff to ensure daily goals and deadlines are met
• Engineered standards to drive continuous improvement
• Goal and timeline setting
• Safety and compliance to policies
• Inbound and outbound container management
• Inventory control
• Value added services
• Accurate order fulfillment
• Material flow planning
• Customer P&L analysis
• KPI reporting
• Wage and hour compliance
• Training and development
• Affect the terms and conditions of employment such as hiring, scheduling, firing, performance evaluations, pay recommendations, etc. while partnering with Human Resources Department.
• Other duties as assigned by Senior Manager/Director/Executives.

Qualifications

• Experience in multi-account management, working for clients with competing demands of labor and expertise is expected.
• Must be comfortable interacting with customers in order to understand their needs and evaluate paths to success or any gaps in performance expectations
• Experience in big box shipping compliance requirements expected
• Must be able to supervise multiple Supervisors in support of hundreds of employees
• Ability to monitor and analyze KPI’s to drive productivity for a work unit
• Need to be able to monitor staffing levels to ensure productivity is efficient daily, anticipating changes in the work load to be able to flex up or down as demand changes
• Must possess an eye for details in order to ensure accurate, quality work from your staff
• Ability to motivate staff to generate quality work product under strict deadlines
• Effective written and verbal skills required
• Problem solving using root cause analysis expected
• Initiative to always explore better ways to work safer, more accurately and quicker is expected
• Integrity is key in all interactions with your staff and customers
• Three years minimum Warehouse Management System experience expected
• Experience in Microsoft Office Suite expected
• Experience with Manhattan is preferred
• Bachelor’s degree in logistics or similar field preferred

Working Environment:

Primarily in a warehouse environment. The Company is currently in a state of constant growth which means all members of building management would be expected to complete the work within deadlines. This means extended hours or a weekend day may be required.

While the position is part of management, the culture of the Company is such that a “roll up your sleeves” personality is expected.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is frequently required to stand; walk; reach with hands and arms; and occasionally stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 35 pounds. Specific vision abilities required by this job may include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.