What are the responsibilities and job description for the Program Manager position at Adept Global?
Role: Director – eCommerce Program Management
Location: Dallas, Tx - Onsite.
Employment Type: Full-Time
Years: 8 years
About the Opportunity
A fast-growing technology company in the logistics and transportation sector is seeking a senior program leader to oversee a large-scale eCommerce and shipping partnership. This role will be responsible for program launch, stakeholder management, operational performance, and ongoing execution across internal teams, strategic partners, and service providers
.The ideal candidate combines strong program management, operational leadership, partner engagement, and cross-functional execution skills in a dynamic, high-growth environment
.
Key Responsibilities
Program Leadership
- Lead launch readiness, onboarding, and ongoing program execution.
- Manage project plans, timelines, risks, dependencies, and milestones.
- Drive alignment across internal teams and external stakeholders.
- Identify and resolve issues proactively.
Partner Management
- Serve as the primary day-to-day contact for a strategic partner.
- Build trusted relationships with leadership and operational teams.
- Provide clear visibility into program status, performance, and priorities.
- Translate partner requirements into actionable internal plans.
Cross-Functional Execution
- Coordinate activities across commercial, operations, product, technology, finance, and support functions.
- Establish governance, reporting, and escalation processes.
- Track commitments and ensure timely delivery.
Operational Performance
- Monitor KPIs, service levels, customer experience, and operational outc
- omes.Drive continuous improvement initiatives.
- Support scalable processes and operating models.
Governance & Confidentiality
- Handle sensitive business information with discretion.
- Maintain appropriate information separation across strategic partnerships.
- Ensure compliance with contractual and governance requirements.
Requirements
- 8 years of experience in program management, operations, logistics, transportation, customer success, eCommerce, or related sectors.
- Proven track record managing complex cross-functional initiatives.
- Strong project planning, stakeholder management, and execution skills.
- Ability to influence outcomes without direct authority.
- Excellent executive communication and relationship-building skills.
- Experience in fast-paced, high-growth enviroments
- PreferredBackground in logistics, transportation technology, parcel delivery, or supply
- chain.
- Experience launching new programs, products, or services.
- Exposure to enterprise partnerships and multi-stakeholder environments.
- Ability to operate as a hands-on business leader balancing strategy and execution.
Compensation
- Competitive base salary
- Performance bonus
- Equity opportunity
- Comprehensive benefits package
- Flexible paid time off
Success Measures
- Successful launch and scaling of the program.
- Strong partner satisfaction and engagement.
- Effective cross-functional coordination and execution.
- Consistent achievement of operational and service-level objectives.
- High standards of governance, confidentiality, and professionalism.