Financial Aid Administrator

One-Stop Student Services Center

JOB SUMMARY:

The Financial Aid Administrator is expected to have high level competencies and understanding of all Federal Title IV, state and institutional aid programs, student aid eligibility and compliance. Responsible for completing federal verification, determining student aid eligibility, packaging students with federal, state, institutional, and private student financial aid in accordance with federal and state regulations, and institutional policies. Processes appeals using professional judgment. Manages one or more financial aid programs, including the development and maintenance of policies and procedures, reporting, compliance, fiduciary controls, regular reconciliation and student information and communications associated with these programs.

REPORTS TO: Assistant Director of One Stop Student Financial Services.

SALARY INFORMATION:

In compliance with New York’s Pay Transparency Act, the annual base salary range for this position is $52,000 - $57,000. Adelphi University considers factors such as departmental budgets, scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. An annual base salary higher than the range may be warranted in circumstances where a candidate has demonstrable equivalent prior higher education experience at another University.

Adelphi University provides a comprehensive benefit package for faculty and staff employees. For a list of benefits provided to employees, please click here.

RESPONSIBILITIES & DUTIES:

• Independently performs federal and institutional verification for 30% of Adelphi University’s financial aid applicant pool. Requests and reviews federal tax returns and other financial aid documentation for consistency with application information. Reviews subsequent ISIR records, resolves FAFSA reject codes and C-flags, and repackage awards when necessary. Resolves complex cases.

• Packages and coordinates into student’s financial aid packages federal, state and institutional grants and scholarships, federal direct and private loans and student employment programs in accordance with federal, state regulations and institutions policies and procedures.

• Participates in processing quality assurance efforts, annually updates policies and procedures and is expected to facilitate process improvements, including data management and reporting.

• Review appeals and exercise professional judgment in awarding additional aid to students.

• Effectively and independently manages and administers one of a group of special programs and/or specific student populations that require specific in-depth knowledge and understanding.

• Manages a high-volume processing as assigned during peak periods.

• Utilizes financial aid platforms such as NSLDS, COD and HESC.

• Maintains a high level of knowledge on all federal, state and institutional policies concerning financial aid.

• Collaborates with departments within One-Stop and other on and off campus partners to ensure program success and student recruitment and retention.

• Provides training to One-Stop team members on financial aid efforts and specialized program responsibilities.

• Answers inquiries from students, parents and other University personnel. Meet with parents and students regarding the affordability of the university and the calculation of out-of-pocket expenses

• Conducts college nights if needed on and off campus.

• Perform other job-related duties as assigned.

REQUIREMENTS (Knowledge, Skills and Abilities):

• Must possess excellent interpersonal and communication skills.

• Ability to be organized and pay attention to detail.

• Ability to prioritize workload according to volume, urgency, etc.

• Ability to work effectively in stressful situations.

• Computer skills for using Microsoft Office and the Internet.

• Working extra hours may be required.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

• Bachelor’s degree and/or two - four years of current and responsible work experience in financial aid in a fast-paced customer-service oriented higher education environment.

• Bilingual English/Spanish is preferred.

ABOUT ADELPHI:

Adelphi University, New York, is a highly awarded, nationally ranked, powerfully connected doctoral research university dedicated to transforming students’ lives through small classes with world-class faculty, hands-on learning and innovative ways to support academic and career success. Adelphi is one of just four companies and the only university on Long Island to be named among America’s Best Employers by State for 2023 by Forbes. Adelphi offers exceptional liberal arts and sciences programs and professional training, with particular strength in our Core Four—Arts and Humanities, STEM and Social Sciences, the Business and Education Professions, and Health and Wellness. Recognized as a Best College by U.S. News & World Report, Adelphi is Long Island’s oldest private coeducational university, serving more than 7,400 students at its beautiful main campus in Garden City, at learning hubs in Brooklyn, the Hudson Valley and Suffolk County, and online. The University offers students 70 undergraduate programs, 93 master’s degree and doctoral programs, and 64 certificate programs in the liberal arts, the sciences and professional training. With powerful partnerships throughout the New York area, more than 119,000 graduates across the country, a growing enrollment of students from 44 states and 76 countries, and rising rankings from top publications and organizations, Adelphi is a dynamic community that plays a leadership role on Long Island and in the region.