Vacation Support Coordinator

Our Approach

Adelman Travel, a BCD company, is a leading global travel management company headquartered in Milwaukee, WI, USA. With over 40 years of experience, we pride ourselves on being an indispensable partner to our clients.

The cornerstone of our approach is based on our commitment to blend Modern Execution with Traditional Service. The travel industry is rapidly evolving with technology at its core, and Adelman Travel is committed to blending cutting-edge solutions with the personalized care and professional expertise that sets us apart. Our promise to deliver successful travel programs to our customers is rooted in our ability to innovate, collaborate and execute. This is our true foundation and the premise that will carry us forward to the future.

Our Culture

The Adelman culture starts with respect for others. We are devoted to transparency, accountability and finding meaningful solutions together. We are passionate about doing what’s right and coming together to help each other achieve our best. This results in delivering people-first programs to our clients, powered by extraordinary service and innovative solutions.

If you share this same passion and commitment to service and innovation and would like to join a supportive, results-driven, and positive team, we would love to hear from you.

Position Overview

Adelman Travel is searching for a Vacation Support Coordinator to join our collaborative team environment. If you are outgoing, organized, and eager to learn, you might be just who we are looking for. This position supports the operations team for our Food & Wine Trails division by handling telephone calls and emails, responding to requests for information, preparing documents, and maintaining the Company’s database of travelers.

This position must be based in either our Springfield, MO, or Milwaukee, WI office.

How You’ll Contribute to Our Mission

• Answer, screen, and direct phone calls, handle call backs, and return or forward voicemails.
• Maintain company email boxes and distribute leads according to established policies and procedures.
• Prepare reports, templates, letters, and other documents, using word processing, spreadsheet, presentation software, or customer relationship management (CRM) database.
• Create and maintain CRM records such as building Reservation Cards and traveler profiles while ensuring the accuracy and validity of information.
• Support team operations and work closely with preferred vendors in the creation of group travel bookings.

What Makes You a Great Fit

• High School Graduate or General Education Degree (GED) required.
• One plus years experience in office administration, customer service, or sales.
• Proficient with Microsoft Word, Excel, Outlook, and PowerPoint.
• Previous experience utilizing a client relationship management (CRM) tool - ClientBase preferred.
• Excellent communication skills, with the ability to listen to and understand customer needs.
• Adaptable self-starter, who is organized, focused on attention to detail, and able to effectively prioritize projects in a fast-paced, work environment.
• Strong time management skills with the aptitude to find creative solutions and can organize work efficiently, manage multiple projects and deadlines simultaneously with strong attention to detail.
• Aptitude and willingness to learn and adapt to change.