What are the responsibilities and job description for the Customer Service Representative position at ADE_Systems?
he Project Management team is looking for entry level experienced individuals for a Customer Service / Order Entry role that are detailed oriented, hardworking and responsible. The individual must be capable of multi-tasking and taking direction from their team leader. The qualified candidate will be responsible for providing professional and efficient customer service.
Overall Responsibilities
Provides timely resolution of customer complaints, concerns, and inquiries
Prepares reports and correspondence as needed
Interact with customers, engineers, etc. as required
Prepare submittals for the products ADE represents
Release orders
Prepare change orders when required
Manage budget and ensure the correct products are being ordered and shipped
Track deliverables
Evaluate and assess result of project
Education & Experience
Customer service experience
Experience in strategic planning, risk management and/or change management
PC experience is required - MS Office, Outlook, Bluebeam (preferred)
Salary And Benefits Overview
Salary range: $20-$30 per hour
Opportunity for advancement
Excellent benefits program including medical, dental, vision, 401k (up to 4% match)
Vacation, Paid Holidays and PTO
Product training and support provided
Salary range based on experience
Overall Responsibilities
Provides timely resolution of customer complaints, concerns, and inquiries
Prepares reports and correspondence as needed
Interact with customers, engineers, etc. as required
Prepare submittals for the products ADE represents
Release orders
Prepare change orders when required
Manage budget and ensure the correct products are being ordered and shipped
Track deliverables
Evaluate and assess result of project
Education & Experience
Customer service experience
Experience in strategic planning, risk management and/or change management
PC experience is required - MS Office, Outlook, Bluebeam (preferred)
Salary And Benefits Overview
Salary range: $20-$30 per hour
Opportunity for advancement
Excellent benefits program including medical, dental, vision, 401k (up to 4% match)
Vacation, Paid Holidays and PTO
Product training and support provided
Salary range based on experience
Salary : $20 - $30