What are the responsibilities and job description for the Experienced Desktop/Onsite Support Engineer position at ADDSOURCE?
Role: Desktop/Onsite Support Engineer
Experience: -
5 Years
Location: -
Arlington, VA (Onsite)
Duration: -
12 Months
Experienced Desktop/Onsite Support Engineer with strong endpoint, infrastructure, and customer-facing skills, providing L1/L2 support in regulated US healthcare environments.
Roles and Responsibilities
Provide L1/L2 onsite IT support for desktops, laptops (Windows/macOS), printers, mobile devices, peripherals, wireless, and videoconferencing/AV equipment
Act as Infrastructure SPOC for the site; coordinate with Desktop Engineering, Network, Security, and Enterprise Application teams
Install, configure, maintain, troubleshoot, and repair endpoint hardware, software, and enterprise tools
Support Active Directory, Exchange, Microsoft 365, imaging, VPN, MFA, SSO, and collaboration tools
Handle escalated and executive-level support in a fast-paced, client-facing environment. Provide remote and smart hands support for onsite network, application, and production systems
Ensure endpoints remain secure and compliant by deploying OS patches, antivirEDR updates, and performing remediation
Operate within HIPAA and PHI-sensitive environments, adhering to security and privacy policies
Perform routine audits (local admin access, terminated user equipment recovery, asset and inventory audits)
Maintain accurate asset inventory and software licensing records
Assist with IT projects, hardware moves/adds/changes, and company-wide events (All Hands, executive meetings)
Create and maintain SOPs and Knowledge Base documentation to improve Service Desk effectiveness Core Requirements & Skills
Strong expertise in Windows & macOS troubleshooting, desktop support, and end-us
Educational Qualifications: -
Engineering Degree BE/ME/BTech/MTech/BSc/MSc.
Technical certification in multiple technologies is desirable.
Skills: -
Mandatory skills
Advanced End User & Endpoint Support Expertise. Solid Understanding of IT Infrastructure, Networking & ITIL Processes o Strong Communication & Customer Facing Skills.
5 8 years overall IT experience with minimum 5 years as Desktop / Onsite Support Engineer, Prior experience supporting US healthcare or regulated enterprise environments strongly preferred
Coverage during US Business Hours, Flexibility for weekend, after-hours, or rotational support as business needs demand
Hands-on experience with AD, Exchange, O365, Outlook, and enterprise endpoint tools, good understanding of networking fundamentals (LAN, Wi Fi, TCP/IP basics)
Advanced diagnostic, problem-solving, and escalation management skills, Knowledge of ITIL best practices (Incident, Request, Change, Problem)
Excellent communication, customer service, and organizational skills, Ability to work under pressure, manage multiple priorities, and support senior leadership Education & Certifications
ITIL certification preferred
Healthcare or security awareness certifications (HIPAA, Security ) plus