Core Banking Systems Manager

We are Addition Financial, a member-owned, not-for-profit financial cooperative, offering comprehensive financial solutions that help members achieve their financial goals. Shareholder profits don't drive us and never have. Since 1937, we've been on a mission to bring financial success and education to everyone and make a positive impact in the lives of our members and the communities we serve. And we want your help to make that happen. We're looking for people who not only want to do meaningful, challenging work, but who also have a heart for service. If this sounds like you, keep reading and we'll dive into the specifics!

Summary:

The Core Banking Systems Manager will provide leadership and guidance to a team of Systems Analysts that manage the most critical business applications of the Credit Union. These systems provide all functions necessary to support the banking process from ACH and Accounting practices in the back office to Account Opening and Loan Origination in the Front Office. This leader will have full ownership of all aspects of the Core Processing system and will be responsible for maintaining the accuracy, uptime and resiliency of the system as well as all ancillary business systems required to support the banking processes of Credit Union.

As a team leader, the manager will host regular one on one meetings with staff to review their performance, support their success in their current role, and help them grow their career in a way that aligns with their goals.

Essential Duties & Responsibilities:

• Leads a team of Systems Analysts to provide oversight and configuration management of all Symitar Credit Union systems.
• Supervises advanced Support of Critical Core Applications: OpCon, Synapsys, Synergy, Image Center, Symconnect and ARCU
• Provide coaching and guidance to team members, helping them to achieve success in their current roles as well as their careers.
• As needed, perform the hands on work of a Core Systems Analyst to supplement team bandwidth and capabilities.
• Supervise the Disaster Recover Planning and Testing for all core banking applications.
• Ensure the team maintains documentation of Software configurations and support issue resolution.
• Consistently meet assigned project deadlines and goals.
• Maintain strong attention to detail in high-pressure situations.
• Create accurate and timely reports from Credit Union systems, ensuring data validity.
• Collaborate with business units, vendors and technical staff to achieve business results.
• Excellent interpersonal and communications skills with both technical and non-technical staff
• Strong analytical skills
• Performs such other duties as might be assigned

Requirements

• Minimum 10 years experience working with Banking or other finance related Business Applications in an Advanced Support, Analyst or Administrator capacity
• Minimum 3 year experience supervising others in technical roles.
• Expert in managing and implementing updates and releases for Jack Henry core banking systems, ensuring smooth transitions through meticulous planning, rigorous testing, and effective coordination with cross-functional teams.
• Proven expertise in executing system failovers and disaster recovery drills, minimizing risk of outages and protecting data integrity essential for continuous banking operations.
• Skilled in managing SQL Database Servers, with a focus on data ingestion, extraction, query optimization, and performing backups, which supports robust data availability and system efficiency.
• Demonstrated success in leading complex, cross-functional projects within the core banking domain, from initiation to completion, ensuring alignment with strategic goals and delivering results on time and within budget.
• Strong analytical and troubleshooting abilities with a strategic approach to resolving critical system issues, ensuring uninterrupted core banking services in high-stakes scenarios.
• Excellent communication skills with the ability to effectively collaborate with both technical and non-technical stakeholders, fostering clear understanding and cohesive teamwork across departments.
• Ability to work in a dynamic environment with changing priorities.
• Ability to work On Call or provide After-Hours support in order to install, upgrade, or resolve issues with critical Software and/or Systems.

OTHER CHARACTERISTICS OF THE POSITION:

Physical Demands:

• Ability to sit for extended periods while using a computer.
• Occasional lifting of IT equipment (up to 25 lbs).
• Frequent use of hands to operate computer and office equipment.

• Ability to stand for extended periods when assisting users or during training sessions.
• Bending, reaching, and squatting may be required to troubleshoot hardware in various office environments.
• Must have the ability to see details at close range (within a few feet) and the ability to adjust focus when working with computers and other equipment.
• Occasional travel may be required to support remote offices or off-site locations, including local travel within the service area.

Mental Demands:

• Strong problem-solving skills with the ability to think critically and analytically under pressure.
• Emotional resilience to navigate challenging situations and customer interactions.
• Ability to demonstrate empathy towards users, understanding their frustrations and needs.
• Capacity to handle moderate stress levels while maintaining professionalism and composure.
• Ability to handle multiple tasks and prioritize effectively.
• Excellent verbal and written communication skills.
• Capacity to work in a fast-paced environment while maintaining attention to detail.

Working With Us

We’re continually recognized as a top employer because we understand people like you want more out of your career. Like making a difference in people’s lives and in the community. Being part of a team that supports each other. Feeling good about the time you spend at work each day. And being able to balance your life while also earning a competitive base salary and benefits, including:

• 401k with profit sharing contribution
• Comprehensive medical, dental and vision coverage from leading insurance providers
• Continuing education and up to $5,000 in tuition assistance annually
• Generous vacation and sick pay
• Paid parental leave and volunteer time off
• Major holidays off including Federal holidays that many other industries don't observe
• Credit union benefits including reduced consumer/mortgage loan rates, free checks, and other financial services discounts

At Addition Financial, we accept you for who you are. We are an equal opportunity employer and do not discriminate based on race, color, creed, religion, national origin, sex, marital status, age, protected veteran status, or disability/handicap with regards to recruitment, selection, placement, promotion, wages, benefits, and any other areas of employment. Personal perspectives and beliefs are what helps our team members, and our company, grow as a whole and we seek to nurture that inclusiveness. We welcome our team member’s diverse viewpoints and work together so that everyone’s voices are heard. So, if you’re ready to take your career to the next level, Count Us In®.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.